Remote Bilingual Customer Service Assistant (English/Spanish) - LATAM

Valatam; Caracas; A distancia; VES 120.000 - 450.000; Jornada completa

Descripción de la vacante

A leading bilingual services company is seeking a Customer Service Assistant to provide exceptional support in English and Spanish. This full-time, remote role requires experience in customer service and excellent communication skills. The position offers a competitive salary, annual pay increments, and various benefits, including medical stipends and bonuses.

Servicios

Hourly rate equivalent to USD $696 - $870/month

Annual pay increments

Discretionary client bonuses

7 U.S. federal holidays + 4 paid PTO days

Monthly medical insurance stipend

Birthday / Anniversary bonuses

Unlimited online fitness classes

Formación

• 1 - 5 years of experience in customer service or bilingual support roles.
• Stable internet connection: ≥ 10 Mbps down / 2 Mbps up.
• Quiet home office setup required.

Responsabilidades

• Answer inbound calls and respond promptly to customer inquiries.
• Follow up on cancellations and attempt to reschedule services.
• Provide accurate information about products and processes.
• Handle inquiries and concerns to ensure customer satisfaction.
• Contact existing customers to provide updates and build relationships.

Conocimientos

Fluent English (C1/C2)

Fluent Spanish

Excellent communication skills

Problem-solving skills

Educación

Bachelor's or Associate's degree

Herramientas

Google Workspace

Microsoft Office

Descripción del empleo

About Valatam

We're Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we're thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About The Role

We're looking for a Customer Service Assistant to deliver exceptional bilingual support from Latin America. This is a 100% remote, full-time position (Monday - Friday, 9 am - 5 pm EST) for candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.

Key Responsibilities

• Answer inbound calls and respond promptly to customer inquiries in English and Spanish
• Follow up on cancellations and attempt to reschedule services
• Provide accurate information about products and processes
• Handle inquiries and concerns to ensure customer satisfaction
• Contact existing customers to provide updates and build relationships
• Other similar or related tasks

Requirements

• Fluent English (C1/C2) and Spanish
• 1 - 5 years of experience in customer service or bilingual support roles (remote preferred)
• Proficiency with Google Workspace and Microsoft Office
• Excellent communication and problem‑solving skills
• Quiet home office, stable internet (≥ 10 Mbps down / 2 Mbps up), and backup connection
• Bachelor's or Associate's degree preferred

Benefits

• Hourly rate equivalent to USD $696 - $870/month (experience‑based)
• Annual pay increments
• Discretionary client bonuses (80 % of clients award year‑end bonuses)
• 7 U.S. federal holidays + 4 paid PTO days
• Monthly medical insurance stipend (after induction)
• Birthday / Anniversary bonuses + Gym / Wellness allowance
• Unlimited online fitness classes + company events & Christmas celebrations

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.

If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.