MM/Ent Customer Success Manager

Remote; Ciudad Bolivia; A distancia; VES 8.737.000 - 24.569.000; Jornada completa

Descripción de la vacante

A forward-thinking global organization is seeking a Management/Middle-Enterprise Customer Success Manager to oversee customer relationships and enhance retention strategies. This fully remote position requires expertise in customer lifecycle management and stakeholder communication. The ideal candidate is fluent in English and possesses strong problem-solving skills. This role offers competitive compensation and a flexible work schedule.

Servicios

Work from anywhere

Flexible paid time off

16 weeks paid parental leave

Mental health support services

Stock options

Learning budget

Home office budget & IT equipment

Formación

• Strong expertise in the customer lifecycle focusing on retention and churn mitigation.
• Proven track record of managing customer expectations.
• Excellent attention to detail and problem-solving abilities.

Responsabilidades

• Manage the entire customer journey and build long-term partnerships.
• Deliver business reviews and collaborate with sales.
• Ensure high-quality service delivery and customer education.

Conocimientos

Customer lifecycle expertise

Retention strategies

Problem-solving

Stakeholder communication

Fluent English

Descripción del empleo

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future‑focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. Our team spans six continents (Antarctica left to go!) and all positions are fully remote. We encourage every team member to bring their talents, experiences, and culture to the table to help us build a best‑in‑class HR platform. If you are energetic, curious, motivated, and ambitious, be part of our world. Apply now and define the future of work!

Role Overview

As a Management/Middle‑Enterprise Customer Success Manager, you will be a trusted advisor and advocate for our customers, building strong relationships and ensuring customer retention. You will oversee the entire customer lifecycle, from onboarding to established partnership.

What Do You Bring

• Strong expertise in the customer lifecycle, with emphasis on retention, churn mitigation, and business reviews.
• Successful implementation of Customer Success Plans and goal‑setting strategies.
• Proven track record of growing and developing customers, understanding client needs and suggesting targeted solutions.
• Extensive knowledge of managing complex onboarding projects and working with a medium‑sized book of clients.
• Excellent attention to detail.
• Strong passion for problem‑solving and executing strategies across technical scenarios and customer verticals.
• Deep understanding of stakeholders in your book of business and effective communication skills.
• Fluent written and spoken English with well‑structured communication.

What Will You Do

• Manage the entire customer journey and foster long‑term partnerships.
• Set and achieve Success Plans with customers on a regular basis.
• Deliver business reviews in partnership with our sales team.
• Collaborate with Sales on customer expectations.
• Identify and leverage upselling and cross‑selling opportunities.
• Share customer feedback to improve team processes.
• Act as a trusted advisor on product functionality.
• Ensure high‑quality service delivery.
• Educate and train customers on product use.
• Monitor customer health to prevent churn and manage escalations.

Remote Compensation Philosophy

Remote’s Total Rewards philosophy ensures fair, unbiased compensation and equity pay, along with competitive benefits in all locations where we operate. Our salary bands are wide to reflect geographic pay differentials while remaining competitive in various markets. The base salary range for this full‑time position is $36,950—$103,900 USD gross per year. This range may vary based on location, skills, experience, training, and market demand.

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in‑person social events or co‑working spaces

How You’ll Plan Your Day (and Life)

We work async, allowing you to plan your schedule around your life, not meetings. You will be empowered to take ownership and act proactively. Your life‑work balance matters, and we encourage you to put yourself and your family first and fit work around your needs.

Application Process

• Interview with recruiter
• Interview with future manager
• Interview with team members (no managers present)
• Executive interview
• Bar Raiser interview
• Offer
• Prior employment verification check

How To Apply

• Fill out the application form and upload your CV in PDF format.
• Submit your application and CV in English.
• If you don’t have an up‑to‑date CV but are still interested, add a copy of your LinkedIn profile instead.

Equal Employment Opportunity

Not only do we encourage applicants from all ethnic groups, genders, sexualities, ages, abilities, disability statuses, and other under‑represented groups, we prioritize a sense of belonging. We have four ERGs (Women, Disability, Queer, Minorities in Tech) that meet regularly with the People team. During interviews and beyond, we ask and encourage anyone who needs an accommodation to request one from the recruiter. We ask you to voluntarily provide your pronouns at the interview stage, and you may answer an anonymous demographic questionnaire. As an equal‑employment‑opportunity employer, it’s important to us that our workforce reflects diverse backgrounds, identities, and experiences; this data helps us stay accountable.

Additional Information

We are a global company with benefits that vary by country; comprehensive details are available in our handbook at remote.com/r/benefits. We accept applications on an ongoing basis.