Customer Service Agent - Merchant Team

Binance; A distancia; VES 9.458.000 - 14.188.000; Jornada completa

Descripción de la vacante

A leading cryptocurrency exchange is seeking an experienced Customer Support Specialist to handle inquiries and provide exceptional service. The ideal candidate will have 2-3 years of customer support experience, a passion for problem-solving, and the ability to adapt in a fast-paced environment. Competitive salary and benefits are offered along with a work-from-home arrangement.

Servicios

Competitive salary

Opportunities for career growth

Work-from-home arrangement

Formación

• 2-3 years experience in frontline customer support.
• Passion for solving complex problems and delivering outstanding customer experience.
• Ability to work flexible hours including nights and weekends.

Responsabilidades

• Handle inbound inquiries and outbound communication via chats, emails, and calls.
• Provide accurate information to resolve issues.
• Elevate issues to team leaders or managers as necessary.

Conocimientos

Customer support experience

Problem-solving skills

Adaptability

Multitasking abilities

Interest in blockchain/fin-tech

Descripción del empleo

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry‑leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital‑asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities

• As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
• Independently provide accurate information to resolve problems/issues that arise
• Continuously educate one’s self with up‑to‑date and relevant information to support the customer service operations
• You will elevate issues to your team leader, managers, and other departments as required
• Adhere to the Quality Assurance standards set
• Adhere to and comply with the schedule set by the Team Leader
• Assist in the preparation of other processes as and when assigned/required by the Team Leader
• Display good team‑working attitude and behavior within the team and other departments in the company

Requirements

• 2‑3 years experience in frontline customer support, preferably in the financial or service industry
• Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
• Both adaptable and resilient, able to operate in a quickly changing environment
• Great at multitasking, prioritizing, and managing time effectively
• You must have a fast internet connection (5 Mbps broadband internet connection at least)
• Knowledge or interest in blockchain/digital assets/fin‑tech industry and being a Binance P2P user will be an added advantage
• Ability to work on flexible working hours and shifts (including night shifts, weekends, and public holidays)

Why Binance

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world‑class talent in a user‑centric global organization with a flat structure
• Tackle unique, fast‑paced projects with autonomy in an innovative environment
• Thrive in a results‑driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work‑from‑home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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