Care Coordinator

Freelance Latin America; Maracaibo; A distancia; VES 450.000 - 675.000; Jornada completa

Descripción de la vacante

A remote service provider in Venezuela is seeking a Care Coordinator to manage client care and ensure high-quality service delivery. Responsibilities include client onboarding, staffing, and compliance while maintaining up-to-date records. The ideal candidate will possess strong organizational and communication skills, with experience in client services preferred. A commitment to professional growth and timely problem resolution is essential for this role.

Servicios

Competitive pay in US Dollars

Flexible payment methods (Zelle, Face Bank, Binance)

Bi-weekly payments

Birthday and work anniversary celebrations

Weekly recreation dynamics for a healthy work environment

Formación

• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office and scheduling software.
• Experience in client services, healthcare coordination, or case management preferred.

Responsabilidades

• Manage and coordinate all aspects of client care.
• Ensure completion of all onboarding documentation.
• Maintain up-to-date client records and manage discharges.

Conocimientos

Organizational skills

Communication abilities

Conflict resolution

Problem-solving skills

Time-management skills

Educación

Experience in client services or case management

Herramientas

Microsoft Office

Scheduling software

Descripción del empleo

The Care Coordinator is responsible for managing and coordinating all aspects of client care to ensure the consistent delivery of high-quality services and client satisfaction. This position oversees client onboarding, staffing, compliance, and daily operational functions. Serving as the primary point of contact for assigned clients, the Care Coordinator ensures that each case is supported with appropriate resources from initiation through long-term service engagement. This role demands proactive communication, strong organizational capabilities, and a detail-oriented approach to case management.

Duties/Tasks to Perform

1. Client Onboarding

• Ensure completion of all onboarding documentation and signed admission agreements prior to service activation

2. Care Coordination and Staffing

• Manage and optimize schedules to ensure 100% of authorized service hours are staffed
• Address aide call-outs, resignations, and client dissatisfaction to prevent care disruptions
• Recruit caregivers to maintain full shift coverage
• Coordinate with vendors and third-party providers as needed

3. Client Case Management

• Maintain up-to-date client records including demographics, preferences, and care plans
• Process authorization updates and adjust staffing accordingly
• Manage discharges with proper documentation and compliance
• Ensure caregiver schedules are accurate and up to date
• Verify and clear all visits daily for timely billing and payroll processing

4. Client Satisfaction and Communication

• Act as the liaison between clients and the company
• Respond to inquiries and concerns in a respectful, timely manner
• Support client retention through follow-ups and proactive service management

5. Compliance and Documentation

• Ensure all client documentation meets regulatory and internal standards
• Document all communications, updates, and incidents in real time

6. Operational Oversight

• Address operational issues such as pending contracts, open shifts, and timesheets
• Foster professional relationships to support lead generation and referrals

Human Relations

• Promote and uphold a professional office culture
• Build empathetic relationships with clients, caregivers, and partners
• Collaborate cross-functionally with internal departments
• Handle sensitive situations with discretion and professionalism

Physical Requirements

• Extended periods of sitting and computer use
• Ability to prioritize tasks under pressure
• Occasional travel for in-person meetings or field visits

Key Performance Indicators (KPIs)

• 100% projected utilization with permanent caregiver staffing
• 90% delivery of authorized service hours
• 100% of discharges/non-admits must be non-preventable
• Minimum client satisfaction score of 4 out of 5
• Timely resolution of all flagged operational items within one hour and same-day closure

Requirements

• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office and scheduling software
• Conflict resolution and problem-solving skills
• Ability to manage multiple priorities in a fast-paced setting
• Experience in client services, healthcare coordination, or case management (preferred)
• Familiarity with healthcare authorizations and staffing models (a plus)
• Adaptability to a dynamic, entrepreneurial environment

Schedule

Friday 12:00PM to 8:00PM and Saturday 8:00AM to 8:00PM

Benefits

• Competitive pay in US Dollars
• You'll get to work with some amazing, respected business professionals
• We really value and encourage input from our team members
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations
• Alliances with many brands grant extra benefits to freelancers
• Weekly recreation dynamics that foster a healthy work environment

📌 Before You Apply, Please Read:

At Freelance Latin America, we're excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client's team. You'll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑🏫 Training may be required. You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.