Care Coordinator

Freelance Latin America; A distancia; VES 9.244.000 - 18.490.000; Jornada completa

Descripción de la vacante

A freelance staffing agency is seeking a Care Coordinator to manage and coordinate client care. The role includes overseeing client onboarding, optimizing caregiver schedules, and acting as a liaison between clients and the agency. Ideal candidates should possess strong organizational skills and experience in healthcare coordination. This position requires consistent availability with set schedules determined by clients, ensuring quality client service and retention. Competitive pay in US Dollars is offered with bi-weekly payment and various benefits.

Servicios

Competitive pay in US Dollars

Various payment methods available

Frequent birthday and work anniversary celebrations

Alliances with brands for extra benefits

Weekly team-building activities

Formación

• Experience in client services or healthcare coordination preferred.
• Adaptability to a dynamic work environment is important.
• Strong ability to prioritize tasks under pressure.

Responsabilidades

• Manage client onboarding and compliance throughout care.
• Optimize caregiver schedules for full service coverage.
• Handle financial administration including billing and payroll.
• Act as the liaison between clients and the company.
• Document all service updates and communications in real time.
• Build professional relationships with clients and caregivers.

Conocimientos

Strong organizational and time-management skills

Excellent verbal and written communication abilities

Proficiency in Microsoft Office and scheduling software

Conflict resolution and problem-solving skills

Ability to manage multiple priorities in a fast-paced setting

Experience in client services, healthcare coordination, or case management

Familiarity with healthcare authorizations and staffing models

Adaptability to a dynamic, entrepreneurial environment

Descripción del empleo

The Care Coordinator is responsible for managing and coordinating all aspects of client care to ensure the consistent delivery of high-quality services and client satisfaction. This position oversees client onboarding, staffing, compliance, and daily operational functions. Serving as the primary point of contact for assigned clients, the Care Coordinator ensures that each case is supported with appropriate resources from initiation through long-term service engagement. This role demands proactive communication, strong organizational capabilities, and a detail-oriented approach to case management.

Duties/Tasks to Perform:

• End-to-End Client Onboarding & Compliance: Oversee the complete intake process by ensuring all onboarding documentation and admission agreements are signed prior to service activation; maintain meticulous client records including demographics, preferences, and care plans in accordance with regulatory and internal standards.
• Strategic Staffing & Schedule Optimization: Manage and optimize caregiver schedules to ensure 100% of authorized service hours are staffed; proactively address aide call-outs and resignations to prevent care disruptions, and recruit new caregivers to maintain full shift coverage.
• Operational & Financial Administration: Verify and clear all daily visits to ensure timely billing and payroll processing; manage authorization updates, handle discharges with proper documentation, and resolve pending contracts or timesheet issues.
• Client Advocacy & Liaison Services: Act as the primary liaison between clients and the company, responding to inquiries and concerns in a respectful, timely manner to support high client retention through proactive service management and follow-ups.
• Real-Time Documentation & Communication: Ensure all communications, service updates, and incidents are documented in real time; collaborate cross-functionally with internal departments to maintain operational transparency and efficiency.
• Professional Relationship Management: Foster and build empathetic, professional relationships with clients, caregivers, and third-party partners; use these connections to support lead generation, referrals, and vendor coordination.
• Professional Culture & Ethics: Promote and uphold a professional office culture by handling sensitive situations with high discretion, professionalism, and empathy toward all stakeholders.
• Dynamic Task Prioritization: Demonstrate the ability to prioritize critical tasks under pressure, addressing immediate operational issues like open shifts while maintaining long-term service quality and compliance.

• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office and scheduling software
• Conflict resolution and problem-solving skills
• Ability to manage multiple priorities in a fast-paced setting
• Experience in client services, healthcare coordination, or case management (preferred)
• Familiarity with healthcare authorizations and staffing models (a plus)
• Adaptability to a dynamic, entrepreneurial environment

Schedule: Friday 12:00PM to 8:00PM and Saturday 8:00AM to 8:00PM EST

• Competitive pay in US Dollars.
• You’ll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You’ll get paid every two weeks.
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.