Airport Services Manager - CCS

Qatar Airways; Caracas; Presencial; VES 450.000 - 675.000; Jornada completa

Descripción de la vacante

An international airline in Caracas is looking for an Airport Services Manager to oversee operations, ensuring safety and compliance while delivering exceptional service. The ideal candidate should possess a Bachelor's degree and have substantial experience in airport management. Spanish proficiency is a plus. This role requires strong leadership and operational skills in a multicultural environment.

Formación

• Minimum of 6 years job-related experience.
• Relevant experience as an Airport Manager with a major airline.
• Extensive knowledge of airport operations.

Responsabilidades

• Implement Ground Services strategy at the station level.
• Maintain NPS within targets and address customer issues.
• Manage day-to-day station operations and liaise with stakeholders.

Conocimientos

Leadership

Customer Service

Operational Management

Mentoring

Adaptability

Teamwork

Budget Preparation

Spanish Fluency

Educación

Bachelor’s Degree

Descripción del empleo

Airport Services Manager - CCS

Ref #: 2500003W

Location: Venezuela - Caracas

Job Family: Cargo & Airport Operations

Closing date: 26-Nov-2025

Description

We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Caracas, Venezuela as an Airport Services Manager. The Airport Services Manager has the oversight of both the operations and administrative responsibilities at station level. The roles ensure that the operations run smoothly and cost effectively whilst conforming to safety and security requirements. Essential to this role is ensuring that customers are provided with the Qatar Airways 5 Star service promise, thus creating a competitive advantage for Qatar Airways in all ground products and services.

Key Responsibilities

• Implements Ground Services strategy at the station level and provides insights into customer demands and operational constraints.
• Maintains station’s NPS within targets and addresses any customer related issues and/or challenges.
• Maintains high standard to enhance the customer experience.
• Evaluates and propose cost effective measures to reduce unit cost and enhance customer service delivery.
• Managing the day-to-day operations of the station and acting as liaison between airport service providers, government agencies & authorities and QR senior management.
• Responsible for the Station’s Operations, Safety and Security, Business and Contingency Plans, Emergency and Accidents Response.
• Ensures that the overall airport operations meet QR’s standard, policies and procedure and conforms to aviation regulatory requirements.
• Supports in the preparation of annual budgets proposals for the station.
• Manages station performance (KPI and SPI) and station readiness to any audit requirement both internal and external.
• Supports new station start up when required and conduct GHA Technical assessment.
• Establishes the department or team’s objectives and priorities to align with and support business objectives.

Qualifications

• Bachelor’s Degree with minimum of 6 years job-related experience
• Relevant experience as an Airport Manager with a major airline.
• Extensive overall knowledge of all areas of airport operations
• Fluent in written and spoken in English, Spanish is of added value
• Able to delegate work, set clear direction and manage workflow.
• Strong mentoring and coaching skills.
• Able to foster teamwork among team members.
• Dynamic and adaptable to ever changing operational requirements.
• Work experience in a multi-cultural environment.
• Knowledge of program development, budget preparation and administration.

You must also have the right to live and work in Venezuela to be considered for this role.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. Please ensure your CV is uploaded in English.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=2500003W