ZR_2975_JOB

Zohorecruit; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

IP Services in Jacksonville, United States, seeks a Production Services Specialist II to act as a technical SME for network incidents, focusing on load balancing, DNS/DHCP/IPAM, and related tooling. You will interface with stakeholders across architecture, product engineering, and management to guide triage and improvements.

The role requires strong communication, problem-solving, and the ability to work independently or in teams across time zones.

Qualifications

• Operational mindset with urgency to restore incident-related work.
• 7+ years of experience with network protocols, models, and technologies.
• Strong understanding of upper-layer applications (layers 5–7).
• Familiar with DNS, DHCP, SSL/TLS, HTTP/S, SNMP.
• Fundamental knowledge of layers 1–4; TCP/IP, Ethernet, ARP.
• Experience with F5 Load Balancing, BlueCat DNS/DHCP/IPAM, VMware ALB, CloudResolver.
• Proficient with proactive/reactive network tooling and incident triage.

Responsibilities

• Provide operational support for Network IP Services products.
• Perform proactive network reviews and disaster recovery testing.
• Validate impacts and communicate status updates to stakeholders.
• Document application flows and outage impact analyses with runbooks.
• Create ad-hoc reports and triage incidents under leadership guidance.
• Enforce production governance during triage and fix efforts.
• Adhere to design standards and authority processes; contribute to templates.

Skills

DNS/DHCP

SSL/TLS

TCP/IP

F5 Load Balancing

BlueCat DNS/DHCP/IPAM

VMware ALB

Troubleshooting

JIRA/Confluence

Education

Industry certifications in Network Technologies

Tools

JIRA

Confluence

Forward Networks

HPNA

NetScout

Wireshark

Splunk

IBM Watson

Python

Job description

IP Services - Production Services Specialist

Jacksonville, United States

IPServices - Production Services Specialist

Business Justification / Exec Summary:

The role of the IP Services Production Services SpecialistII is to act as the technical subject matter expert responsible for providingsupport where in-depth analysis of situations or data requires an evaluation ofvarious factors to solve business impacting Network incidents. In addition,this role oversees projects and direct activities related to initiatives thatOperations participates in.

Job Description:

The technology areas of focus for the IP Services ProductionServices Specialist II includes (but not limited to) Load Balancing and DDI(DNS, DHCP, and IPAM). Production Services Specialist II are expected to bewell versed in numerous networking protocols, technologies and troubleshootingmethodology, including the use of proactive and reactive tools. The work is alwaysin alignment to the current and approved Network Services Standards, Incidentand Problem Management Policies & Procedures, governance and managementpolicies set forth by the firm.

This position will interface directly with internalstakeholders and external suppliers/providers, architecture, productengineering, product management, and business management. At times, they mayinterface with various levels of senior management. Strong communication andproblem-solving skills are a must. The candidate must be able to work on theirown and successfully in team settings in various sizes and locations. Adherenceand use of standards, product sets, templates, systems, and artifacts areimportant to the success of the individual, the department, and the firm atlarge.

Key Responsibilities:

• Primarilyresponsible for operational support of Network IP Services products:
  
• F5Networks, VMware ALB (Avi), BlueCat on-prem and Cloud Resolver
  
• As asecondary responsibility the roles will also work with other securityrelated network components such as Firewall, Proxy, and Content Inspectioninfrastructure.
  
• Proactivenetwork reviews including
  
• Routinetesting of disaster recovery scenarios, identification ofvulnerabilities, and opportunities for improvement in observabilityacross the network stack
  
• Workwith senior team members to validate impacts and communicate to allstakeholder’s technical status updates
  
• Participatein the documentation of application flows, upstream/downstream impactsduring outages, the customer experience in failure scenarios, contacts forvarious support needs and ensures appropriate runbooks and wikis are up todate and available for use during triage
  
• Workad-hoc reports and offline incidents at the direction of the senior teammembers or leadership
  
• Promoteand enforce production governance during triage/testing and fix efforts,exercises judgment within defined procedures and practices to determine appropriateaction.
  
• Adhereto design standards and global design authority processes and procedures;Debate them when necessary
  
• Assembleprofessional documents based on existing templates and ability to provideaccurate work descriptions with assumptions, and caveats.
  

Required Skills:

• Operational mindset : Prioritize,understand, and act with urgency to restore all incident related work, actas authoritative figure for respective domain, and represent the Ops orgduring all calls (planned or unplanned)
  
• 7+years of experience with network protocols, models, and technologies suchas:
  
• Strongunderstanding of the upper (application) layers 5-7
  
• DNS,DHCP, SSL/TLS, HTTP/S, and SNMP
  
• Fundamentalunderstanding of layers 1-4
  
• TCP/IP,Ethernet, ARP, and physical constructs
  
• F5Load balancing (LTM, GTM, APM), BlueCat DNS/DHCP/IPAM, BlueCat CloudResolver, VMware Advanced Load Balancer, and Cloud support (private and/orpublic)
  
• Expertexperience with troubleshooting complex networking problems
  
• Experiencewith JIRA and Confluence
  
• Understandconfiguration management with tools such as Forward Networks and HPNA
  
• Experienceusing (both proactive and reactive) advanced tooling; Inclusive of but notlimited to NetScout, Wireshark, Splunk, SevOne, HPNA, and IBM Watson
  
• Generalexperience in Network Automation tools and processes
  
• Self-starter/self-directed,organized and detail oriented
  
• Strongtechnical acumen and analytical skills
  
• Strongverbal and written communication skills and ability to work with alllevels of management
  
• Experiencealigning actions to business impact and service restoral
  
• Demonstratesownership: Is accountable and can hold others accountable (professionally)
  
• Experienceoperating with colleagues across different time zones with a flexibleapproach to working hours (ability to work varied hours) to successfullyinteract and communicate on a global level
  

Desired Skills:

• Experiencein Networking-related disciplines within a design, implementation, oroperations role
  
• RelevantIndustry certifications in Network Technologies
  
• Cloudand SDN experience
  
• Experiencewith SDN; VMware NSX, Arista CloudVision
  
• Experiencewith Azure and AWS (certification preferred but not required)
  
• Experiencewith automation tools such as Python, Ansible, YAML or Django, API calls(to ticketing systems and network devices), and frontend web development
  
• Experienceof working within Financial Services (Insurance, Banking, Investmentbanking)
  
• Experiencewith other network technologies
  
• WAN,MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, Firewall,and AAA