Zion Campus Housing Case Manager

A Safe Place; Zion (IL); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life & Disability Insurance

Paid Time Off (PTO)

Paid Holidays

401(k) Retirement Plan

Employee Assistance Program

Professional Development & Training

Mileage Reimbursement

Supportive Team Environment

Meaningful, mission-driven work

Job summary

A Safe Place in Zion, Illinois is hiring a Zion Campus Housing Case Manager. The role focuses on delivering trauma-informed, client-centered services to survivors and families, with emphasis on housing stability and independence.

The position requires at least 70% direct client service, collaboration with advocates, counselors, and community partners, and a commitment to empowerment and safety. Salary is hourly and based on experience.

Qualifications

• Bachelor's degree in Social Work, Counseling, Education, Human Services, Psychology, or a closely related field.
• Bilingual (English/Spanish) required.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to build trust with clients.
• Ability to work effectively with diverse populations and individuals who have experienced trauma.
• Strong organizational and time-management skills.
• Ability to motivate and empower clients toward achieving personal goals and independence.
• Valid driver's license and reliable transportation.

Responsibilities

• Conduct IM+CANS assessments and develop individualized service plans.
• Provide ongoing case management to support housing stability and client goals.
• Collaborate with clients to address mental health, substance use, financial, employment, educational, and family-related barriers.
• Help clients create and maintain individualized safety plans.
• Conduct regular follow-up meetings and monitor progress toward goals.
• Ensure service plans remain relevant and are actively incorporated into client interactions.
• Connect clients with community resources and supportive services.
• Coordinate referrals for medical services, mental health treatment, legal services and representation, workforce development programs, transportation assistance, educational opportunities, and financial assistance programs.

Skills

Bilingual English/Spanish

Strong communication

Interpersonal skills

Education

Bachelor's degree in Social Work, Counseling, Education, Human Services, Psychology, or a closely related field

Job description

Description

Zion Campus Case Manager

Make a Difference Every Day. Help Survivors Build Safe, Stable Futures.

A Safe Place is seeking a compassionate, bilingual, and dedicated Zion Campus Housing Case Manager to provide critical support services to survivors of domestic violence and their children as they work toward healing, stability, and independence.

If you are passionate about empowering individuals, connecting families to resources, and helping survivors overcome barriers to safe and permanent housing, we invite you to join our team.

This is a rewarding opportunity to work directly with residents, build meaningful relationships, and make a lasting impact in the lives of families rebuilding after crisis.

Position: Zion Campus Housing Case Manager
Location: Zion, Illinois
Job Type: Full-Time
Salary: $24.04 - $32.69 per hour, based on education, experience, and qualifications

Benefits Include: Medical, Dental & Vision Insurance, Life & Disability Insurance, Paid Time Off (PTO), Paid Holidays, 401(k) Retirement Plan, Employee Assistance Program, Professional Development & Training Opportunities, Mileage Reimbursement, Supportive Team Environment, Meaningful, mission-driven work

At A Safe Place, we believe everyone deserves to live free from violence. We are committed to providing survivors with the resources, advocacy, and support needed to create safe and independent lives.

The Zion Campus Housing Case Manager provides supportive services to adult and child residents with the goal of helping clients overcome barriers, achieve stability, and maintain permanent housing.

Reporting to the Director of Zion Housing, this position works closely with advocates, counselors, and community partners to provide trauma-informed services that promote safety, healing, self-sufficiency, and long-term success.

This position requires at least 70% direct client service.

Case Management & Resident Support

• Conduct IM+CANS assessments and develop individualized service plans.
• Provide ongoing case management to support housing stability and client goals.
• Collaborate with clients to address mental health, substance use, financial, employment, educational, and family-related barriers.
• Help clients create and maintain individualized safety plans.
• Conduct regular follow-up meetings and monitor progress toward goals.
• Ensure service plans remain relevant and are actively incorporated into client interactions.

Program Services & Life Skills Development

• Facilitate workshops, support groups, life-skills classes, and community meetings.
• Coordinate educational and enrichment activities for children and families.
• Support residents in developing parenting skills, financial literacy, workforce readiness, and independent living skills.
• Promote youth engagement through before- and after-school activities.
• Work individually and in groups to address common barriers and challenges.

Advocacy & Resource Coordination

• Connect clients with community resources and supportive services.
• Coordinate referrals for:
  • Medical services
  • Mental health treatment
  • Legal services and representation
  • Workforce development programs
  • Transportation assistance
  • Educational opportunities
  • Financial assistance programs
• Advocate on behalf of clients to ensure access to needed services.
• Provide information regarding the Illinois Domestic Violence Act, Orders of Protection, and stalking laws.

Documentation & Compliance

• Maintain accurate, timely, and complete client records.
• Ensure compliance with agency policies and funding requirements.
• Track services provided and document client progress.
• Participate in case reviews, team meetings, and required reporting activities.

Community Engagement & Collaboration

• Build relationships with community organizations and service providers.
• Recruit community partners to assist with workshops and resident programming.
• Promote and practice the Sanctuary Model in interactions with clients and colleagues.
• Participate in staff meetings, trainings, and agency initiatives.

Requirements

• Bachelor's degree in Social Work, Counseling, Education, Human Services, Psychology, or a closely related field.
• Bilingual (English/Spanish) required.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to build trust with clients.
• Ability to work effectively with diverse populations and individuals who have experienced trauma.
• Strong organizational and time-management skills.
• Ability to motivate and empower clients toward achieving personal goals and independence.
• Valid driver's license and reliable transportation.

Preferred

• Experience working in domestic violence, housing, homeless services, behavioral health, or related human service programs.
• Knowledge of trauma-informed care principles.
• Experience facilitating groups and educational workshops.
• Familiarity with IM+CANS assessments and case management practices.
• Knowledge of local community resources and supportive service networks.

What makes you successful?

• Passionate about helping survivors and families succeed.
• A strong advocate who believes in empowering clients.
• Compassionate, patient, and nonjudgmental.
• Comfortable working in a fast-paced, team-oriented environment.
• Skilled at building relationships and connecting people with resources.
• Committed to creating a community free from violence.

Every day, survivors and children come to A Safe Place seeking hope, support, and a pathway to a better future. As a Zion Campus Housing Case Manager, you will play a vital role in helping individuals and families build safer, healthier, and more independent lives.

A Safe Place is proud to be an Equal Opportunity Employer.