Zendesk Systems Administrator — Automation & Security

Mercury; Portland (OR); On-site; USD 139,000 - 174,000; Full time

Job summary

Mercury is seeking a System Administrator to own Zendesk administration and support the Customer Support Operations & Strategy team. You will help scale our Zendesk ecosystem, maintain security, and drive automation across the CS tech stack, including tools like Notion, Guru, Slack, and Okta.

You will collaborate with cross-functional teams to optimize customer and agent experiences, document controls for compliance, and lead continuous improvements as Mercury moves toward enhanced regulatory

Qualifications

• 3-5 years Zendesk Administrator experience.
• Knowledge of system security, monitoring tools, and cloud infrastructure (AWS, Azure, or similar).
• Experience integrating Zendesk across a company's tech stack.
• Familiarity with AI-driven CS tools and interest in automation opportunities.

Responsibilities

• Zendesk Administration: manage Zendesk implementation for intraday maintenance and growth.
• Oversee CS tech stack configuration, performance, and security protocols.

Skills

Zendesk Admin

System security

Cloud infrastructure

AI tools familiarity

Tools

Notion

Guru

Slack

Okta

Job description

Mercury is seeking a System Administrator to own Zendesk administration and support the Customer Support Operations & Strategy team. You will help scale our Zendesk ecosystem, maintain security, and drive automation across the CS tech stack, including tools like Notion, Guru, Slack, and Okta.

You will collaborate with cross-functional teams to optimize customer and agent experiences, document controls for compliance, and lead continuous improvements as Mercury moves toward enhanced regulatory