Youth Support Specialist: Full-Time

Brown County, WI; Green Bay (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Brown County Shelter Care is seeking staff to supervise and engage youth in a 24/7 facility. You will support learning, living and daily activities for youths aged 10-17, ensuring safety and well-being during the 3pm-11pm shift with two weekend shifts per month.

The role requires teamwork, crisis de-escalation skills, and accurate documentation. A high school diploma is required; a Bachelor’s degree is preferred, along with a valid Wisconsin driver’s license.

Qualifications

• High School diploma or equivalent; Bachelor's degree preferred in Human Services or related field.
• Valid Wisconsin Driver's License and ability to pass fingerprint background check.
• Experience or coursework related to youth services is preferred.

Responsibilities

• Supervise and interact with up to 20 youths aged 10-17 in a 24/7 shelter setting.
• Plan and participate in learning, recreational and daily living activities.
• Maintain records, reports and logs; coordinate with case managers and staff.
• Enforce rules, monitor behavior and ensure health and safety of residents.
• Assist with admissions, health checks, and medication administration as needed.
• Conduct safety drills and participate in staff development and meetings.

Skills

Crisis intervention

Written communication

Team collaboration

Observation skills

Microsoft Office

Youth development

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

This role provides care and supervision to residents (up to 20 males and females ages 10-17), that are placed at Brown County Shelter Care through the Juvenile Court System. Shelter Care operates 24-hours per day, 7 days per week. Work Hours: 3pm-11pm and includes 2 weekends per month.

ESSENTIAL DUTIES:

• Assists in planning, directing and overseeing the learning, living and leisure time activities through direct interaction of youth at the Shelter; enforces Shelter rules, intervenes in crisis situations, closely monitors location and activities of children 24-hours per day. Assures the health, safety, and well-being of residents Placed at Shelter Care.
• Maintains positive relationships; provides support, encouragement and information to the youth and their families.
• Directly interacts with and observes activities and behavior of youth; fills out and completes daily reports and logs; consults with professionals regarding youth's behavior; completes and maintains other records as necessary.
• Receives referrals for admission to the Shelter, completes written requirements, observes physical condition of female/male residents upon admission and return to facility; contacts case managers as necessary. Conducts searches of residents. Completes unauthorized leave and incident reports. Completes the release process when a resident leaves Shelter Care.
• Participates with direct interaction in planning and executing learning, recreational, social and daily living skills programs/activities.
• Maintains order and administers positive, constructive discipline as necessary and appropriate without the use of physical or mechanical restraint.
• Maintains positive, effective professional communication with parents, case managers, court staff, coworkers and other members of the community and working professionals.
• Helps plan, develop, participate in and supervise a variety of community outings and presentations for residents.
• Completes a variety of statistical and progress reports on youth or agency activities.
• Performs and/or oversees a variety of general duties such as: maintaining inventories of bed linens and equipment, cleaning/inspection of rooms, purchasing of food and supplies, administering of first aid/CPR/AED (Automatic External Defibrillator) and minor maintenance/housekeeping duties.
• Conducts fire drills and carries out emergency/safety plans when needed.
• Assists in planning nutritional meal program for youth, in food preparation, storage and clean up.
• Participates in staff development, attends related seminars, staff meetings and workshops.
• Assists with shopping for food and other items needed by the residents or the Shelter.
• Maintains required training/hours and certifications annually.
• Carries out all Shelter Care work rules, policies and procedures and all County policies.

Education and Experience:

High School diploma and a combination of education, training, and experience. A Bachelor’s degree in Human Services or an associated field is preferred.

Licenses and Certifications:

• Valid Wisconsin Driver's License
• Certification in first aid and CPR/AED as set forth by DHSS or ability to pass a course.
• Applicants must also complete a fingerprint background check as part of the hiring process.

Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office (Word, Excel, Powerpoint and Outlook)
• Knowledge of appropriate educational, recreational and social activities for youth and the ability to carry these out in an effective and instructional manner.
• Knowledge of group dynamics and human relations.
• Knowledge of health and safety precautions and first aid/CPR/AED.
• Knowledge of acceptable hygiene standards, procedures regarding blood borne pathogens, and appropriate food handling, preparation and storage.
• Knowledge of adolescent psychology, and human growth and development.
• Knowledge of and ability to help youth acquire daily living/social skills.
• Ability to utilize crisis intervention/de-escalation skills in handling emergency situations.
• Ability and skill to relate with young people in a positive, respectful, responsible, unprejudiced and understanding manner using sound judgment.
• Ability and skill to maintain a positive and effective working relationship with internal customers (case managers, parents, human service workers) and External customers (law enforcement officials, outside service providers, parent/guardians, and the general public)
• Ability and skill to provide safe, beneficial care and services to youth.
• Ability to prioritize multiple duties and responsibilities under changing circumstances.
• Ability to exercise mature judgment at all times.
• Ability to enforce the rules and regulations as established in the Shelter Care policy/procedures and as determined by State of Wisconsin Licensing Specialists.
• Ability to communicate effectively both orally and in writing.
• Ability to be a positive role model for youth.
• Ability to perform multiple tasks at the same time.
• Ability to work the required hours of the position and/or meet the minimum requirements of the position.
• Ability to oversee the set up and self-administration of prescribed medications for the youth.
• Ability to complete all other duties as assigned by Shelter Care Unit Supervisor.

PHYSICAL DEMANDS:

• Lifting 30 pounds maximum with frequent lifting and/or carrying of objects weighing up to 20 pounds.
• Frequent standing, walking and sitting; occasional driving.
• Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.
• Frequent bending, twisting, squatting and reaching.
• Communicating orally in a clear manner.
• Distinguishing sounds at various frequencies and volumes.
• Distinguishing people or objects at varied distances under a variety of light conditions.