Youth Services Program Supervisor

City of Orlando Careers; Orlando (FL); On-site; USD 40,000 - 51,000; Full time

Job summary

City of Orlando Careers seeks a supervisory administrator to coordinate youth services, oversee case coordination, and guide staff across multiple partners. The role emphasizes comprehensive service planning and strong collaboration with schools, community organizations, and justice partners.

The incumbent will monitor program outcomes, ensure strict documentation, and drive improvements in case coordination and service delivery for youth and families.

Qualifications

• Associate degree required;Bachelor’s degree preferred in a related field such as Social Work, Psychology, Criminal Justice, Human Services, Education or Public Administration.
• Three years’ experience coordinating or managing youth programs with at least one year in supervision.
• Valid Florida Driver’s License required.
• Must pass a criminal background check including polygraph.

Responsibilities

• Provide supervisory and administrative support for youth with identified needs and their families.
• Oversee participant case coordination, service planning, and program operations.
• Coordinate with schools, nonprofit organizations, behavioral health providers, and juvenile justice partners.
• Monitor participant outcomes, case activity, grant deliverables, and contractual requirements.
• Ensure accurate documentation and data collection; identify service gaps and drive improvements.

Skills

Supervisory experience

Case coordination

Program operations

Community partnerships

Documentation and data entry

Education

Associate degree

Bachelor’s degree preferred

Job description

Salary

$29.07-$37.07

Job Posting End Date

Applications will no longer be accepted starting 10-06-2026

Job Summary

Performs supervisory, administrative, and case coordination work supporting youth with identified needs and their families, including youth at risk of or involved in the justice system. Provides oversight of participant case coordination, service planning, staff supervision, community partnerships, and program operations. Leads a coordinated system of assessment, referral, follow-up, advocacy, and supportive services to address participants’ academic, behavioral health, social, family, employment, and developmental needs. Supervises program staff, advocates and contracted service personnel; assigns and monitors caseloads; reviews case documentation; provides coaching and performance feedback; and ensures staff follow established policies, procedures, and service standards. Coordinates with schools, families, nonprofit organizations, behavioral health providers, workforce agencies, juvenile justice partners, and other community resources to ensure participants receive appropriate and timely services. Monitors participant outcomes, case activity, program performance, grant deliverables, and contractual requirements. Ensures accurate documentation and data collection, identifies service gaps, and uses performance information to improve case coordination and program effectiveness.

Minimum Qualifications

Associate’s degree from an accredited college or university in Social Work, Psychology, Criminal Justice, Human Services, Education, Public Administration, or a related field required; Bachelor’s degree preferred. Three (3) years of experience implementing, coordinating, or managing youth programs, services, or initiatives required, including a minimum of one (1) year in a supervisory capacity required. Experience working with youth involved in or at risk of involvement with the juvenile justice system, including the Florida Department of Juvenile Justice, is preferred. Valid Florida Driver's License required. Must pass a criminal background check which includes a polygraph examination.

Important: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description.

Please ensure your application provides details of all relevant experience related to the position.

If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:

• Two (2) years of direct experience for an associate degree;
• Four (4) years of direct experience for a bachelor's degree;
• Six (6) years of direct experience for a master's degree; or
• Nine (9) years of direct experience for a doctoral degree.

If you have questions or need clarification concerning the position or application process, please contact Human Resources at [e-mail] or 407.246.2062.