Youth Services Center Supervisor

Bernalillo County; United States; On-site; USD 36,000 - 56,000; Full time

Job summary

Bernalillo County is seeking a Youth Services Center Supervisor to provide administrative supervision in the care, treatment, and security of residents at the Youth Services Center, located at 5100 Second St NW. The role includes interviewing applicants, disciplinary actions, and performance reviews, with opportunities to lead training programs and oversee staff performance.

The incumbent will supervise staff, ensure safety, and participate in hiring decisions, while coordinating program goals

Qualifications

• Associate's degree in a related field.
• Four (4) years of work experience in a lock-down, secure, and/or correctional facility serving at-risk adolescents or adults.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

• Provide leadership and monitor staff to ensure adherence to departmental policies and procedures.
• Maintain safety, security, and welfare of residents and staff.
• Review and evaluate employee performance.
• Recommend disciplinary actions, conduct interviews, and participate in hiring decisions.
• Provide in-service training.
• Assist program managers in developing and implementing departmental goals, policies, and procedures.
• Plan and conduct administrative tasks and instruct staff on priorities and protocols.
• Supervise and monitor residents during intake and while in population for signs of intoxication, injury, illness, or suicidal behavior.
• Authorize transport to appropriate facilities when needed.
• Notify or assist program managers with serious policy breaches or when informal discipline fails.
• Recommend formal disciplinary actions.
• Evaluate, recommend, and implement programs to build residents’ daily living, social, and academic/work skills.
• Prepare reports, review logs, and ensure records comply with policy.
• Review incident reports for completeness and compliance.
• Conduct individual and group counseling sessions with residents.
• Physically restrain violent residents and pursue escape attempts on foot if necessary.
• Ensure smooth shift transitions by relaying key documents, staffing information, resident counts, equipment, and keys.
• Respond to inquiries from family members, probation officers, law enforcement, and others regarding resident care, behavior, and activities.
• Perform duties of Youth Program Officer I and II as needed.
• Participate in internal and external committees or taskforces as assigned.

Skills

Leadership

Staff supervision

Training

Safety compliance

Counseling

Report writing

Interviews & hiring

Communication

Education

Associate's degree in a related field

Job description

Job Posting Title: Youth Services Center Supervisor
Department: Youth Services Center
Location: 5100 SECOND ST NW
Pay Range: $25.97 - $41.04
Close Date: October 8, 2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals; career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

The Youth Services Center Supervisor provides administrative supervision in the care, treatment, and security of residents. Recommends disciplinary actions, interviews and selects applicants, and conducts performance reviews. May lead institutional training programs, including physical restraint and agility courses. Participates in developing training programs. Supervises employees through hiring, training oversight, performance assessment, coaching, discipline, and termination.

DUTIES AND RESPONSIBILITIES

• Provide leadership and monitor staff to ensure adherence to departmental policies and procedures.
• Maintain safety, security, and welfare of residents and staff.
• Review and evaluate employee performance.
• Recommend disciplinary actions, conduct interviews, and participate in hiring decisions.
• Provide in-service training.
• Assist program managers in developing and implementing departmental goals, policies, and procedures.
• Plan and conduct administrative tasks and instruct staff on priorities and protocols.
• Supervise and monitor residents during intake and while in population for signs of intoxication, injury, illness, or suicidal behavior.
• Authorize transport to appropriate facilities when needed.
• Notify or assist program managers with serious policy breaches or when informal discipline fails.
• Recommend formal disciplinary actions.
• Evaluate, recommend, and implement programs to build residents’ daily living, social, and academic/work skills.
• Prepare reports, review logs, and ensure records comply with policy.
• Review incident reports for completeness and compliance.
• Conduct individual and group counseling sessions with residents.
• Physically restrain violent residents and pursue escape attempts on foot if necessary.
• Ensure smooth shift transitions by relaying key documents, staffing information, resident counts, equipment, and keys.
• Respond to inquiries from family members, probation officers, law enforcement, and others regarding resident care, behavior, and activities.
• Perform duties of Youth Program Officer I and II as needed.
• Participate in internal and external committees or taskforces as assigned.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities.

MINIMUM QUALIFICATIONS

• Associate's degree in a related field.
• Four (4) years of work experience in a lock-down, secure, and/or correctional facility serving at-risk adolescents or adults.
• *Any equivalent combination of related education and/or experience may be considered for the above requirements.

SUPPLEMENTAL INFORMATION SCREENING AND COMPLIANCE

The offer of this Bernalillo County position requires compliance with the following: Successful completion of a post-offer medical examination and background investigation. This position is safety sensitive. Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing. Completion of 120 hours of initial on-the-job training, including State Juvenile Code and "A Level" Restraint Training. Recertification in these areas is required every six months. Compliance with all County safety guidelines, including the use of an OSHA-approved respirator when required. Availability to work shifts, including nights, weekends, and holidays. Possession and maintenance of a valid New Mexico driver’s license. Completion of all assigned FEMA trainings. Completion of required supervisory training, if applicable.

WORKING CONDITIONS

Duties are performed primarily indoors (approximately 90%) with some outdoor responsibilities (approximately 10%). Indoor work occurs in a temperature-controlled environment. Outdoor work typically involves resident transportation and recreational activities. Potential hazards include injury from violent residents or during physically demanding activities such as restraint or pursuit. Shift work is required. Assignments may involve exposure to infectious diseases and require the use of an OSHA-approved respirator.

EQUIPMENT, TOOLS AND MATERIALS

Regular use of computers and communication equipment. Frequent handling of recreational/sports equipment, facility keys, handcuffs, and shackles. Occasional handling of fire extinguishers and oxygen equipment. Operation of a County vehicle as needed. Proper use of an OSHA-approved respirator, including medical evaluation and fit testing, when required.