Youth Retention Specialist

Equus Workforce Solutions; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Equus Workforce Solutions seeks a Participant Engagement & Retention Specialist in New Orleans to support youth participants through coaching, attendance tracking, and progress toward program goals.

You will develop individualized service strategies, connect participants to transportation, childcare, housing, and mental health resources, and document progress in case management systems while coordinating with instructors and employers.

Qualifications

• Bachelor's degree preferred in Social Work, Human Services, Counseling, Education or related field.
• Minimum 2+ years experience in youth/workforce development, education, or case management.

Responsibilities

• Develop and maintain supportive relationships with assigned youth participants.
• Monitor attendance, engagement, and progress toward program goals.
• Conduct regular one-on-one coaching sessions with participants.
• Identify individuals at risk of dropping out and implement intervention plans.
• Develop retention strategies that promote participant success and program completion.
• Maintain regular communication with participants via phone, text, email, and in person.

Skills

Youth engagement

Coaching

Relationship-building

Communication

Time management

Trauma-informed care

Microsoft Office

Case management

Education

Bachelor's degree

2+ years experience

Tools

Microsoft Office

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

Participant Engagement & Retention

• Develop and maintain supportive relationships with assigned youth participants.
• Monitor participant attendance, engagement, and progress toward program goals.
• Conduct regular one-on-one coaching sessions with participants.
• Identify individuals at risk of dropping out and implement intervention plans.
• Develop retention strategies that promote participant success and program completion.
• Maintain regular communication with participants through phone calls, text messages, email, and in-person meetings.

Case Management

• Assess participant needs and barriers to employment, education, and training.
• Create and monitor Individual Service Strategies (ISS) or Individual Development Plans (IDP).
• Coordinate referrals to supportive services including:
  • Transportation assistance
  • Childcare resources
  • Housing assistance
  • Mental health services
  • Educational support
  • Financial literacy resources
• Document participant progress and services provided in required case management systems.

Career and Academic Support

• Assist participants in establishing educational and career goals.
• Support attainment of credentials, certifications, diplomas, or GEDs.
• Collaborate with instructors, counselors, and workforce partners to address participant concerns.
• Encourage participation in career development activities, workshops, and work-based learning experiences.
• Assist participants in transitioning to employment, post-secondary education, military service, or advanced training.

Barrier Resolution

• Identify attendance, behavioral, academic, and personal issues impacting retention.
• Conduct intervention meetings with participants and stakeholders as needed.
• Develop action plans to address performance concerns.
• Provide crisis intervention and resource navigation when appropriate.
• Advocate on behalf of participants to secure needed services and support.

Program Compliance & Documentation

• Maintain accurate, timely, and complete participant records.
• Ensure compliance with federal, state, local, and organizational requirements.
• Track retention metrics, outcomes, and participant milestones.
• Prepare reports and case notes in accordance with organizational policies and funding requirements.
• Protect participant confidentiality and sensitive information.

Community & Employer Partnerships

• Collaborate with community organizations and service providers.
• Participate in outreach and engagement activities.
• Support participants during internships, work experiences, apprenticeships, and employment placements.
• Maintain relationships with employers to support participant success and retention.

Qualifications

Education

• Bachelor's degree in Social Work, Human Services, Counseling, Education, Workforce Development, Psychology, or a related field preferred.
• Equivalent combination of education and experience may be considered.

Experience

• 2+ years of experience working with youth, young adults, workforce development programs, education, social services, or case management.
• Experience supporting individuals facing barriers to education or employment preferred.
• Knowledge of workforce development programs, career pathways, and community resources is highly desirable.

Knowledge, Skills, And Abilities

• Strong relationship-building and youth engagement skills.
• Ability to motivate and coach diverse populations.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Conflict resolution and problem-solving skills.
• Knowledge of trauma-informed care principles and positive youth development practices.
• Proficiency in Microsoft Office and case management/database systems.
• Ability to maintain confidentiality and manage sensitive information.

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.