Youth & Family Case Manager – Trauma-Informed Care

ADP, Inc.; Anchorage (AK); On-site; USD 42,000 - 66,000; Full time

Job summary

VOA Alaska seeks a Case Manager to provide strengths-based care coordination for youth ages 5–25 and their families across our service array. You will partner with clients, families, schools, and community providers to connect people with essential resources and supports in home, school, and community settings.

This non-exempt, full-time role requires trauma-informed practice, collaboration, documentation, and flexible scheduling, including some evenings or weekends.

Qualifications

• Bachelor’s degree in social work or similar field with experience in case management and coordination of services.
• Experience using strength-based case management and Trauma Informed Care or willingness to be trained.
• Valid driver's license and reliable transportation.

Responsibilities

• Build and maintain positive, trusting relationships with children, youth, young adults, families, and natural supports.
• Partner with clients and families to identify strengths, needs, priorities, and goals; develop practical solutions.
• Provide care coordination and service navigation to connect clients with resources across health, safety, education, housing, and more.
• Provide education, coaching, and skills-building for families in home, school, or community settings.
• Maintain caseload and manage scheduling, referrals, and follow-up.
• Collaborate with clinicians, schools, healthcare providers, and community organizations to promote coordinated, person-centered care.
• Facilitate support groups and family engagement activities as assigned.
• Develop knowledge of community resources and connect families with appropriate services.
• Maintain timely documentation in accordance with policies, Medicaid requirements, and regulations.
• Participate in supervision, trainings, and quality improvement initiatives.
• Travel within Anchorage area for client services, meetings, and trainings.

Skills

Group facilitation

Communication

Problem solving

Teamwork

Initiative

Empathy

Creativity/Innovation

Analytical thinking

Cultural sensitivity

Technology proficient

Flexibility

Education

Bachelor’s degree in social work

Job description

VOA Alaska seeks a Case Manager to provide strengths-based care coordination for youth ages 5–25 and their families across our service array. You will partner with clients, families, schools, and community providers to connect people with essential resources and supports in home, school, and community settings.

This non-exempt, full-time role requires trauma-informed practice, collaboration, documentation, and flexible scheduling, including some evenings or weekends.