Youth Enrichment Program Registrar

Seattle YMCA; Seattle (WA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Membership to YMCA of Greater Seattle

Health, Dental, Vision, and Life ins.

Retirement with employer contributions

Mental health resources

Paid time off

Discounts on YMCA childcare and day-ca

Job summary

The YMCA of Greater Seattle is seeking a Youth Enrichment Enrollment Administrator to manage enrollment records, handle accounts receivable, and report on program activity, ensuring a smooth enrollment experience for families.

You will work closely with staff to support registrations, payments, and program data accuracy, with a focus on customer service and compliant processes. A hybrid work model is offered with on-site days at the Seattle office.

Qualifications

• AA degree or equivalent post-secondary education or equivalent experience.
• One or more years of related experience.
• Ability to manage and prioritize multiple projects.
• Excellent customer service skills, with the ability to prioritize and manage workflow and resolve questions via phone, email and in person.
• Strong communications skills, both written and verbal.
• Ability to produce professional documents, reports and well-crafted correspondence using various office software (e.g. Word, Excel, PowerPoint).
• Strong attention to details; must be able to type 40+ words per minute accurately.
• Excellent computer skills, including word processing, database, spreadsheet software and web-based applications.
• Ability to travel to program sites and other branches.

Responsibilities

• Maintains accurate Youth Enrichment program records and forms for all program locations.
• Inputs data for new, renewing and terminating Youth Enrichment Program participants into the program management software.
• Develops and delivers trainings and resources for software including program management and electronic check-in/out.
• Responds to questions from prospective families with up-to-date program information.
• Partners with branch employees to ensure a quality enrollment experience for families.
• Reviews and manages monthly accounts receivable reports and follows up on returned drafts.
• Manages third party payment accounts.
• Create rostering and sign-in sheets for Youth Enrichment Programs.

Skills

Customer service

Multitasking

Communication

Data entry

Education

AA degree or equivalent

Tools

Traction Rec modules

Job description

Overview

Our Commitment to Equity The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

Manages the administrative systems, policies and procedures related to Youth Enrichment program enrollment, accounts receivable, collections, termination and reporting. Works closely with program staff to ensure a quality enrollment experience for all customers.

Hiring Range: $22.00 - $24.20/hour DOE

What you'll get from working at The Y

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO)
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Some benefits only available to full-time staff

The YMCA of Greater Seattle is committed to providing a positive atmosphere that prioritizes safety and inclusivity for all employees. The YMCA of Greater Seattle has implemented safety standards and protocols related to preventative health measures based on CDC and local health department guidelines.

Responsibilities

• Maintains accurate Youth Enrichment program records and forms, providing hard copy or digital files for all program locations including licensed, enrichment and summer programs.
• Inputs data for new, renewing and terminating Youth Enrichment Program participants into the program management software. Ensures registration information is complete, accurate and entered in a timely manner.
• Develops and delivers trainings and provides resources for all software including program management, post registration management and electronic check-in and out for both staff and customers
• Responds to questions from prospective families providing up-to-date program information including capacity, pricing, scholarship, daily schedules, lesson plans and leadership.Refers prospective families to appropriate program or staff member when needed.
• Partners with branch employees to ensure a quality enrollment experience for families.
• Reviews and manages monthly accounts receivable reports and follows up on returned drafts.
• Manages third party payment accounts.
• Create all appropriate rostering and sign in sheets for Youth Enrichment Programs
• Administers the youth enrichment program’s financial assistance program and reporting.
• Troubleshoots, researches and resolves member, staff and customer issues in a timely manner; consistently provides excellent customer service.
• Participate in program audits with program staff to ensure program information is accurate.
• Ensures that Youth Enrichment Program’s administration best practices and policies are adhered to and assists with program audit preparation.
• Ensures that guidelines and procedures for accounting and related procedures are followed for cash reporting and other business functions.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Work Environment

Most work is performed in a normal YMCA Branch or Association (corporate) office environment. This role follows a hybrid work schedule, working remotely with a minimum of 2 days being worked on site at the Association Office in Seattle. This role routinely uses standard office equipment.

Code of Conduct for Applicants

All employees and volunteers are responsible for adhering to abuse prevention policies, maintaining appropriate boundaries, completing required training, reporting suspicious or inappropriate behavior, and complying with mandated reporting requirements.

Responsible for ensuring staff are properly screened, trained, supervised and held accountable to the organization’s abuse risk management standards.

Qualifications

• AA degree or equivalent post-secondary education or equivalent experience. Other applicable education, training, and experience, which provide the knowledge, abilities, and skills necessary to perform effectively in the position will be considered.
• One or more years of related experience.
• Ability to manage and prioritize multiple projects.
• Excellent customer service skills, with the ability to prioritize and manage workflow and resolve questions via phone, email and in person.
• Strong communications skills, both written and verbal.
• Ability to produce professional documents, reports and well-crafted correspondence using various office software (e.g. Word, Excel, PowerPoint).
• Strong attention to details; must be able to type 40+ words per minute accurately.
• Excellent computer skills, including word processing, database, spreadsheet software and web-based applications.
• Ability to travel to program sites and other branches.

Preferred Qualifications:

• Previous experience configuring Traction Rec modules
• Experience with YMCA business functions and processes
• Prefer knowledge of and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.

Other combinations of applicable education, training, and experience which provide the knowledge, abilities, and skills necessary to perform effectively in the position may be considered.

You'll be a great fit for the Seattle Y if you:

• Thrive on working in a collaborative environment.
• Are very adaptable.
• Have high ownership and strong work ethic.
• Are a great problem solver who can think on your feet.
• Truly enjoy being of service to people.
• Like being part of a team that cares about one another as people and enjoy working together.
• Want to know that the work you do contributes to building a better, stronger community for all.

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

YMCA of Greater Seattle's Core Values

• Respect
• Responsibility
• Honesty
• Caring
• Passion for Excellence

YGS is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.

All job offers are contingent on the results of a background check. We participate in the Federal E-Verify system.