Youth Engagement Specialist

DirectedLINK; Los Angeles (CA); On-site; USD 28,929 - 30,307; Full time

Job summary

DirectedLINK, a nonprofit organization serving youth facing homelessness, seeks a Youth Engagement Specialist for the overnight shift in Los Angeles, CA. The role provides supervision and delivery of residential services within the shelter, requiring adherence to the organization’s mission, policies, and safety protocols.

You will supervise shelter operations, Perform duties, answer phones, complete paperwork, review client files, and assist with triage.

Qualifications

• Minimum of 1 year of experience working with youth, young adults, or in a similar setting.
• Exceptional verbal and written communication skills and strong organizational skills.
• Must have a valid CA driver’s license and good driving record.

Responsibilities

• Provide supervision of the shelter across the facility.
• Perform duties in accordance with established policies and procedures.
• Answer phones and monitor clients' phone use.
• Complete paperwork as assigned.
• Review clients' files regularly.
• Triage clients with field/needs/incidents as they arise.
• Inspect common areas for cleanliness and safety daily.
• Monitor clients in the shelter.
• Be alert to clients and surroundings during conversations.
• Develop knowledge of local community resources for clients.

Skills

Verbal communication

Written communication

Organizational skills

Team player

Self-starter

MS Word

MS Outlook

Tools

MS Office

Access

Job description

Youth Engagement Specialist

SHIFT: Overnight Shift

HOURLY PAY RATE: $21.00-$22.00

LOCATION: Los Angeles, CA, USA

Our client is a nonprofit organization providing housing and comprehensive support services to youth and young adults facing homelessness, within a residential shelter setting.

POSITION SUMMARY

The Youth Engagement Specialist provides supervision and delivery of residential services to residents, within the framework of the organization's Mission Statement, Policies and Procedures. This position requires consistent adherence to agency policies, procedures, and practices, including time and attendance, cell phone use, telecommunications, safety protocols, and alert systems.

ESSENTIAL FUNCTIONS

1. Provide supervision of the shelter, including coverage of the various areas of the facility.
2. Perform duties in accordance with established policies and procedures.
3. Answer telephones and monitor clients' use of phone.
4. Complete paperwork as assigned.
5. Review clients' files on a regular basis.
6. Work directly with clients doing triage (i.e., field/needs/incident questions).
7. Inspect common areas for cleanliness and safety on a daily basis.
8. Monitor clients in the shelter.
9. Be alert to clients and surroundings even during one-on-one conversations.
10. Develop knowledge of the current community resources available to clients.

JOB REQUIREMENTS

• EXPERIENCE: Minimum of 1 year of experience working with youth, young adults, or in a similar setting.
• SKILLS: Exceptional verbal and written communication skills and strong organizational skills. Computer literate (Word, Outlook, Access, etc.) Self-starter and team player with the ability to work with other staff members, clients, vendors, and the public.
• TRANSPORTATION: Must have a valid CA driver's license and good driving record. May need to transport clients/staff if required using agency transportation.
• KNOWLEDGE/TRAINING: Has and/or willing to obtain training and knowledge in the following areas: Adolescent Development, Crisis Intervention, Multi-Cultural Awareness, and CPR & First Aid.