Year-Round Lead Lift Operator - Giants Ridge

guestservices; Biwabik (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Job summary

Giants Ridge is seeking a Lead Lift Operator to manage daily lift operations and train Lift Operators for safe and efficient guest transport.

The role emphasizes hands-on leadership, a strong focus on safety, customer service, and teamwork across all seasons in a mountain recreation setting.

Qualifications

• Must be at least 18 years of age.
• At least 1 year of lift operations experience preferred.
• Strong work ethic and dependability.
• Ability to understand verbal and written instructions.
• Strong customer service and communication skills.

Responsibilities

• Operates multiple lifts, conveyors, and tows.
• Provides on-the-job training to new and returning lift operators.
• Lead Lift Operators in tasks assigned by Mountain Manager and Directors.
• Train staff in opening, on-shift, and closing policies and procedures.
• Instructs on maintenance of lift loading areas, ramps, and mazes to aid guest use.
• Monitor guests' lift usage, check tickets, and deny access as needed.
• Provide a welcoming environment for staff and guests.
• Follow Giants Ridge policies and protocols.
• Document daily inspections of lifts, tows, and conveyors.
• Communicate problems to Supervisors or maintenance personnel.
• Instruct participants in proper use of Giants Ridge facilities and equipment.
• Assist in evacuation of disabled lifts.
• Perform other duties as assigned.

Skills

Age requirement

Lift operations experience

Work ethic

Instruction comprehension

Customer service skills

Job description

Compensation Amount: 19.00 USD Hourly

Job Summary

Operates aerial lifts, conveyors, and tows while assisting passengers in the safe loading and unloading. Provides excellent customer service through interaction with all lift passengers. Additionally, the Lead Lift Operator will be responsible for providing breaks, directions, and training for lift operators in assigned areas.

Job Description

ESSENTIAL FUNCTIONS

• Assists in the setting up of multiple lifts each day.
• Provides daily on the job training to new and returning lift operators.
• Leads Lift Operators in the completion of tasks as assigned by the Mountain Manager, Director of Mountain Operations, and Lift Maintenance Manager.
• Trains and instructs team members in all established opening, on-shift and closing policies and procedures.
• Instructs and assists others in maintenance of lift loading / unloading areas, ramps, lift entrances, and mazes in such a manner as to ease the guests' use of the lift.
• Monitors guests' use of lifts, including checking tickets and denying use of the lifts.
• Provides a welcoming environment for all staff and guests.
• Be knowledgeable about, follow and enforce all Giants Ridge policies, procedures and protocols.
• Conducts and legibly documents daily inspections of lifts, tows and conveyors.
• Effectively communicates problems to Supervisors and/or lift maintenance personnel.
• Instructs participants in the proper use of Giants Ridge facilities, equipment and activity offerings.
• Assists in the evacuation of a disabled lift.
• Performs other duties as assigned.

SKILL AND KNOWLEDGE REQUIREMENTS

• Must be at least 18 years of age.
• At least 1 year of previous lift operations experience is preferred.
• Must have a strong work ethic and be dependable.
• Ability to understand verbal and written instructions effectively.
• Must have strong customer service and communication skills.

PHYSICAL REQUIREMENTS

• Must be able to work outdoors in variable, adverse weather conditions for extended periods.
• Ability to lift 50 pounds, shovel, r a ke and engage in repetitive pushing and pulling motions.
• Must have the ability to stand for the entire duration of shift.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicate and receive verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Rakes
• Shovels
• Hand tools
• Snowmobile
• ATV/UTV
• Two-way radio

Winter slopes. Summer trails. One year-round career. Join the Giants Ridge Mountain Operations team as a Lead Lift Operator and help bring outdoor recreation to life in every season!

As a Lead Lift Operator, you'll work closely with the Mountain Manager and Director of Mountain Operations to keep daily mountain operations running smoothly. During lift operations, you'll help train and support Lift Operators, provide daily direction and break coverage and set the standard for safety, teamwork, and great guest experience.

As the seasons change, so does the work. During the winter, you'll help lead daily lift operations and keep guests moving safely and efficiently across the mountain. When summer arrives, you'll support lift operations for our mountain biking guests. Throughout the year, you'll also take on a variety of projects and maintenance work across the mountain. If you enjoy working outdoors, leading by example, and having a job where no two seasons look quite the same, this could be the perfect opportunity for you.

This is a full-time, year-round position with a schedule that may include a mix of day, evening, weekend, and holiday shifts based on seasonal and operational needs.

Why Work at Giants Ridge?

• Comprehensive Health Coverage – Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support. We also offer HSAs, FSAs and more to help you manage healthcare costs.
• Retirement Savings – Play for your future with our 401(k) retirement plan, featuring a company match to help you build financial security.
• Paid Time Off – Take time to rest, relax and recharge with generous PTO.
• Mountain Perks – Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Golf Privileges – Hit the greens with complimentary golfing at our two championship golf courses.
• Exclusive Discounts – Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
• Work with Friends – Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling – We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! – Additional perks and surprises that make Giants Ridge a g