Xfinity Retail Sales Consultant - Part-Time

Comcast Corporation; Largo, Northern (MD, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Base pay: $19/hr

Commission eligible

Benefits

Job summary

Comcast Corporation in Largo, MD seeks a retail sales associate to engage customers, demonstrate products, and deliver an outstanding shopping experience.

You will work a flexible schedule including evenings and weekends, meet sales targets, onboard new customers, and collaborate with care teams to resolve issues.

With base pay of $19 per hour and a total target compensation of about $27.38 per hour, Comcast offers competitive benefits and growth opportunities.

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Able to learn product features and use retail tools.

Responsibilities

• Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Listen to customer needs, provide tailored solutions that align with preferences and requirements.
• Meet or exceed sales targets and enhance customer satisfaction through follow-up and service excellence.
• Adapt to a flexible work schedule, including evenings, weekends, and holidays as necessary.
• Facilitate onboarding for new customers, ensuring they understand product usage and management.
• Collaborate with customer care to troubleshoot and resolve issues, fostering loyalty and trust.
• Adhere to retail policies to maintain a professional store environment.
• Attend team huddles and complete training to stay updated on products and sales skills.
• Maintain regular, punctual attendance; readiness for night and weekend shifts.

Skills

Communication

Customer-focused

Problem solving

Teamwork

Persuasion

Critical thinking

Self motivation

Resilience

Professional integrity

Technical knowledge

Workplace organization

Education

High School Diploma / GED

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.**Job Summary**This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.**Job Description****Responsibilities:*** Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience* Listening to customer needs, providing tailored solutions that align with their preferences and requirements* Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence* Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary* Facilitating comprehensive onboarding for new customers, ensuring they understand product usage and management effectively* Collaborating with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty* Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment* Participating in team huddles and completing required training to maintain up-to-date product knowledge and sales skills* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.* Other duties and responsibilities as assigned.**Employees at all levels are expected to:*** Understand our Operating Principles; make them the guidelines for how you do your job.* Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.* Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.* Win as a team make big things happen by working together and being open to new ideas.* Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.* Drive results and growth.* Support a culture of inclusion in how you work and lead.* Do what's right for each other, our customers, investors and our communities. **Disclaimer:** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.**Skills**Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization**Compensation**Base Pay: $19.00Total Target Compensation (Base Pay plus Targeted Commission): $27.38Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.**Education**High School Diploma / GED**Certifications** (if applicable)**Relevant Work Experience**2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.