Xfinity Retail Sales Consultant

Comcast; San Jose (CA); On-site; USD 50,000 - 56,555; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid Time Off

Tuition reimbursement of up to $8,000

401K Savings Plan with up to 6% matching

Job summary

A leading telecommunications company in San Jose is looking for retail sales associates to enhance customer experiences by providing outstanding service and product recommendations. Candidates should have a high school diploma and 2-5 years of relevant experience. You will assist customers in understanding their account needs, process service requests, and promote company products. This position offers a competitive salary with opportunities for commission and comprehensive benefits including medical coverage, paid time off, and a 401K plan.

Qualifications

• 2-5 years related experience, preferably in consumer electronics/wireless retail sales.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• Regular and punctual attendance is necessary.

Responsibilities

• Work directly with customers in a retail location, evaluating product needs.
• Provide outstanding customer service during all interactions.
• Help customers interpret account statements and pay bills at the store.

Skills

Customer-Focused

Technical Knowledge

Communication

Teamwork

Problem Solving

Education

High School Diploma or equivalent

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Job Summary

Who we are:
$26.44+ Hourly (Salary is $18.75 Base + Targeted Commission).
• Great Places to Work has named Comcast NBCUniversal one of its ‘100 Best Companies to Work For’ • For the sixth time, Comcast is named a Top Company in the U.S. by LinkedIn • Comcast is named a top 20 company on DiversityInc’s ‘Top 50’ List

At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. We are the largest 1Gig network in America and the diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver a great experience for employees and customers alike.

Job Description

What you will be doing

• Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
• Providing outstanding customer service with all customer interactions.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customer’s everyday lifestyles.

If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want, we’ve got it: on‑the‑job training, wall‑to‑wall benefits, and unlimited salary potential with uncapped commissions. What are you waiting for? Show the world what you’re made of!

We are hiring immediately. Join Comcast and be a Part of Something Big.

What you will need to have

• High School Diploma or equivalent
• 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
• Ability to work a flexible schedule which includes evenings, weekends, holidays, variable schedule(s), and overtime as needed. Ability to work in alternate stores outside of the home base store.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.

Compensation

Total Target Compensation (includes Base Pay plus Targeted Commission): $24.19 - $27.19 (annually: $50,320 to $56,555). Our uncapped commissions offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Pay ranges are based on geography (or work location). Base Pay: $18.75. Total Target Compensation (Base Pay plus Targeted Commission): $26.44.

Perks and benefits

Comcast provides best‑in‑class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.

• We offer Day‑One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000, Paid Time Off, and a 401K Savings Plan – with up to 6% dollar‑to‑dollar matching.
• …and much more

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

EEO

Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation.

Skills

Customer‑Focused; Workplace Organization; Persuasion; Teamwork; Technical Knowledge; Self Motivation; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

2-5 Years