Xfinity Retail Sales Consultant

Comcast (CC) of Willow Grove; Federal Way (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

XFINITY courtesy services

Discount tickets to Universal Resorts

Paid Parental leave

Tuition reimbursement up to $8,000

Paid Time Off

401K Savings Plan—6% match

Job summary

Comcast is hiring for a retail associate to engage customers, explain product features, and deliver outstanding service in-store. You will help customers with accounts, payments, and service questions while promoting Comcast/Xfinity offerings.

The role emphasizes customer-focused, energetic professionals with a willingness to learn and adapt in a fast-paced environment. Benefits and opportunities are highlighted in the job details.

Qualifications

• High School Diploma or equivalent
• Open availability including evenings weekends and holidays
• Must be able to lift 25 pounds and stand for extended periods
• Understand operating principles and put customers first and promote digital options

Responsibilities

• Engage customers with enthusiasm and demonstrate product features.
• Provide outstanding customer service in all interactions.
• Meet or exceed sales targets and follow up for service excellence.
• Help customers interpret statements and pay their bills in store.
• Answer questions on services, make changes to accounts, and process requests.
• Act as a brand ambassador for Comcast/Xfinity products.
• Maintain product knowledge and competitive awareness.
• Contribute to a fun, team-oriented store environment.
• Connect products to customers' everyday lifestyles and adhere to policies.

Skills

Communication

Critical Thinking

Problem Solving

Customer Focus

Persuasion

Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Organization

Education

High School Diploma / GED (Required)

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

Job Summary

$26.39+ Hourly (Pay is $18/hr. + $1,450/mo. Targeted Commission) Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.

Job Description

What you will be doing:

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment!
• We aim to connect our products and services to ourcustomers’everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

If you are a tech enthusiast, flourish with learning new things, and look for a culture built on customer support, then get ready because this is a shot at a career with no limits. Whatever you want,we’vegot it: on-the-job training, wall-to-wall benefits, and unlimited salary potential with uncapped commissions.

What you will need to have:

High School Diploma or equivalent Adjusting to a full time, variable work schedule to meet retail operational needs, including days, evenings, weekends, and holidays as necessary (open availabiity required) Regular, consistent, and punctual attendance Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors, and our communities.

Perks and Benefits

Comcast provides best-in-class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most. We offer Day-One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan– with up to 6% dollar-to-dollar matching. …and much more

• Medical
• Dental
• and Vision coverage
• Comcast XFINITY courtesy services in Comcast serviced areas
• Discount tickets to our Universal Resorts
• Paid Parental leave
• Tuition reimbursement of up to $8,000 (Full Time employees)
• Paid Time Off
• and a 401K Savings Plan– with up to 6% dollar-to-dollar matching.
• …and much more

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBTQ+ employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Skills

Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization

Compensation Base Pay

Base Pay: $18.00 Total Target Compensation (Base Pay plus Targeted Commission): $26.38 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED (Required)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.