Xfinity Retail Assistant Store Manager, Denver, CO

Comcast; Denver (CO); On-site; USD 25,000 - 42,000; Full time

Job summary

Comcast in Denver seeks a Retail Sales Team Lead to drive exceptional customer service and sales results. You will manage store operations, merchandising, and inventory processes while coaching staff to high performance.

You will oversee onboarding, scheduling, and customer escalations, guiding the team with industry insights and Comcast products. This role requires flexibility to work nights and weekends.

Qualifications

• Experience leading retail sales teams to meet targets.
• Strong coaching and staff development skills.
• Ability to analyze performance data and adjust strategies.

Responsibilities

• Coach retail sales associates to meet targets and service metrics.
• Onboard and develop new hires to ensure exceptional customer experience.
• Maintain visual merchandising standards and demo readiness.
• Coordinate staffing with Store Manager and resolve escalations.
• Improve store efficiency with inventory controls and back-of-house organization.
• Lead inventory accuracy through regular cycle counts and best practices.
• Analyze sales data to identify trends and optimization opportunities.
• Provide product knowledge and educate the team on services and tech.
• Must be able to work nights, weekends, and overtime as needed.
• Comcast experience preferred.
• Perform other duties as assigned.

Skills

Customer Experience

Managing Sales Teams

Coaching

Accountability

Motivational Coaching

Retail Sales

Education

Bachelor's Degree

Job description

Job Summary

This job leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success.

Job Description

Responsibilities:

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
• Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience
• Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos
• Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently
• Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization
• Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices
• Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment
• Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Comcast experience preferred.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Managing Sales Teams; Coaching; Accountability; Motivational Coaching; Retail Sales

Salary:

Colorado Pay Range: $18.23 - $30.44

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Targeted Commission: $10.53

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years