Xfinity Retail Assistant Store Manager

Comcast; Lancaster (Lancaster County); Vor Ort; USD 42.000 - 60.000; Vollzeit

Zusammenfassung

Comcast is seeking a results-driven Xfinity Retail Assistant Store Manager in Lancaster, PA to lead the retail sales team, uphold merchandising standards, and optimize store operations. The role requires coaching staff, managing inventory, and delivering exceptional customer service to meet sales objectives.

You will partner with the Store Manager on staffing, scheduling, and resolving customer escalations, while ensuring consistent product demos and adherence to company policies.

Qualifikationen

• Bachelor's degree required or equivalent combination of coursework and experience.
• 5–7 years of relevant work experience in retail or customer service.
• Comcast experience preferred.

Aufgaben

• Coaching retail sales associates to meet sales targets and service metrics.
• Onboarding and ongoing development of new hires to deliver exceptional customer experience.
• Maintaining visual merchandising standards and store presentation.
• Coordinating staffing, scheduling, and resolving customer escalations efficiently.
• Implementing operational procedures to enhance store efficiency and inventory control.
• Leading inventory accuracy through cycle counts and best practices.
• Analyzing performance data to identify sales trends and optimization opportunities.
• Providing product and service knowledge to the sales team.

Kenntnisse

Customer Experience

Customer Service

Retail Sales

Store Operations Management

Ausbildung

Bachelor's Degree

Jobbeschreibung

Xfinity Retail Assistant Store Manager### Xfinity Retail Assistant Store ManagerApply: PA - Lancaster, 1571 Fruiteville Pike - Retail XFR2717: Full time: Posted Today: End Date: November 18, 2026 (20 days left to apply): R446300Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.**Job Summary**This job leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success.**Job Description****Responsibilities:*** Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement* Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience* Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos* Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently* Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization* Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices* Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment* Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.* Comcast experience preferred* Other duties and responsibilities as assigned.**Employees at all levels are expected to:*** Understand our Operating Principles; make them the guidelines for how you do your job.* Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.* Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.* Win as a team make big things happen by working together and being open to new ideas.* Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.* Drive results and growth.* Support a culture of inclusion in how you work and lead.* Do what's right for each other, our customers, investors and our communities.**Disclaimer:** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.**Skills**Customer Experience (CX), Customer Service, Retail Sales, Store Operations ManagementWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.Please visit the benefits summary on our careers site for more details.**Education**Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.**Certifications** (if applicable)**Relevant Work Experience**5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.