Xfinity Retail Assistant Store Manager

Comcast Resume; Greenwood (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Comcast is seeking a store leadership role to coach sales teams and oversee onboarding, store presentation, and inventory control. The role emphasizes customer experience and staff development within a fast-paced retail environment.

The ideal candidate has 5–7 years of relevant experience, a Bachelor's degree, and a proven ability to drive sales targets while maintaining high service standards. Flexible scheduling including nights and weekends is required.

Qualifications

• Coaching experience to drive performance and development.
• Strong focus on customer experience and service metrics.
• Experience leading sales teams to meet targets.

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement.
• Facilitating onboarding and ongoing development of new hires to deliver an exceptional customer experience.
• Maintaining store presentation and ensuring product demo functionality.
• Partnering with Store Manager on staffing, scheduling and escalating customer issues.
• Implementing procedures to improve store efficiency, inventory control and back-of-house organization.
• Leading inventory accuracy through regular cycle counts and best practices.
• Analyzing performance data to identify sales trends and process improvements.
• Providing expert knowledge on products and services and staying updated on industry trends.
• Regular attendance; may require nights, weekends, and overtime.

Skills

Coaching

Customer Experience

Sales Team Leadership

Education

Bachelor's Degree

Job description

Job Summary

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Description

Responsibilities

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
• Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience
• Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos
• Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently
• Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization
• Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices
• Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment
• Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
  Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Coaching, Customer Experience (CX), Managing Sales Teams

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.