Xfinity Retail Assistant Store Manager

Comcast Corporation; Baltimore (MD); Presencial; USD 23.000 - 39.000; Jornada completa

Descripción de la vacante

Comcast Corporation in Baltimore is seeking an Xfinity Retail Assistant Store Manager to lead the retail sales team, deliver outstanding customer service and meet sales goals. The role manages store operations, merchandising, and inventory processes while coaching staff to achieve high performance.

You will partner with the Store Manager on staffing, scheduling and resolving escalations, while maintaining visual standards and implementing efficient inventory control.

Formación

• Coaching retail sales associates to meet targets and service metrics.
• Experience onboarding and developing new hires for customer experience.
• Strong knowledge of merchandising and store operations.
• Ability to analyze performance data for sales improvements.
• Familiarity with inventory processes and product knowledge.

Responsabilidades

• Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement
• Facilitating onboarding and development of new hires to deliver an exceptional customer experience
• Maintaining visual merchandising standards and ensuring store presentation
• Partnering with the Store Manager to coordinate staffing and scheduling
• Implementing procedures to enhance store efficiency and inventory control
• Leading cycle counts and inventory accuracy efforts
• Analyzing performance data for sales trends and process optimization
• Providing product knowledge and educating the sales team on industry trends
• Regular attendance, ability to work nights and weekends; overtime as needed

Conocimientos

Coaching

Customer Experience

Managing Sales Teams

Retail Sales

Sales

Educación

Bachelor's Degree

Descripción del empleo

Xfinity Retail Assistant Store Manager### Xfinity Retail Assistant Store ManagerApply: MD - Baltimore, 733 W 40th St, Ste 183 - Retail XFR2111: Full time: Posted Yesterday: End Date: November 5, 2026 (12 days left to apply): R442215Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.**Job Summary**This job leads the retail sales team to deliver exceptional customer service and meet sales objectives. It manages store operations, upholds merchandising standards, and optimizes inventory processes. The role also involves coaching staff and leveraging industry insights to drive business success.**Job Description****Responsibilities:*** Coaching retail sales associates to meet sales targets and service metrics, fostering a culture of high performance and continuous improvement* Facilitating effective onboarding and ongoing development of new hires, ensuring they deliver an exceptional customer experience* Maintaining visual merchandising standards, ensuring consistent store presentation and operational functionality of product demos* Partnering with the Store Manager to coordinate staffing, scheduling, and resolving customer escalations efficiently* Implementing operational procedures to enhance store efficiency, with a focus on inventory control and back of house organization* Leading inventory accuracy efforts through regular cycle counts and adherence to inventory management best practices* Analyzing performance data to identify sales trends and opportunities for process optimization within the store environment* Providing expert knowledge on products and services, staying abreast of industry trends to inform and educate the sales team* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.* Comcast experience preferred.* Other duties and responsibilities as assigned.**Employees at all levels are expected to:*** Understand our Operating Principles; make them the guidelines for how you do your job.* Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.* Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.* Win as a team make big things happen by working together and being open to new ideas.* Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.* Drive results and growth.* Support a culture of inclusion in how you work and lead.* Do what's right for each other, our customers, investors and our communities.**Disclaimer:** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.**Skills**Coaching, Customer Experience (CX), Managing Sales Teams, Retail Sales, Sales**Compensation**Maryland Pay Range: $17.03 - $28.44Targeted Commission: $10.53Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.**Education**Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.**Certifications** (if applicable)**Relevant Work Experience**5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.