Xfinity Mobile Retail Service Associate - Bilingual Spanish

Comcast Advertising; Naples (FL); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Comcast is seeking a bilingual Spanish-speaking Retail Service Associate in Naples, FL. The role supports the store team with mobile activation, customer education, troubleshooting and daily operations to ensure a best-in-class customer experience.

You will handle inventory checks, assist with cycle counts, and help leaders with store priorities while maintaining professionalism and integrity in a fast-paced environment.

Qualifications

• High School Diploma / GED required.
• Bilingual Spanish is a favorable qualification.
• Ability to lift up to 25 pounds and stand for extended periods.

Responsibilities

• Greet customers and connect them to a sales consultant promptly.
• Maintain clean, organized store floors and back-of-house inventory.
• Assist with receiving, stocking, and weekly cycle counts.
• Support leadership in store operations and adhere to store processes.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED (Required)

Job description

## Xfinity Mobile Retail Service Associate - Bilingual SpanishApply: FL - Naples, 12707 Tamiami Trl E - Retail XFR1508: Full time: Posted Today: End Date: November 20, 2026 (30+ days left to apply): R445746Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.**Job Summary**The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.**Job Description****Core Responsibilities*** Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.* Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found.* Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return.* Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards.* Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.* Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.* Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity.* Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly.* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.* Other duties and responsibilities as assigned.**Employees at all levels are expected to:*** Understand our Operating Principles; make them the guidelines for how you do your job.* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.* Win as a team - make big things happen by working together and being open to new ideas.* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.* Drive results and growth.* Support a culture of inclusion in how you work and lead.* Do what's right for each other, our customers, investors and our communities.**Disclaimer:*** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.**Skills**Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization**Compensation**Base Pay: $15.63Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.**Education**High School Diploma / GED (Required)**Certifications** (if applicable)**Relevant Work Experience**0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.