Xfinity Mobile Retail Service Associate

Comcast Corporation; Lafayette (IN); On-site; USD 42,981,000 - 57,859,000; Full time

Job summary

Comcast is hiring a full-time Xfinity Mobile Retail Service Associate in Lafayette, IN. You will support the store team with customer-friendly activation, education, troubleshooting, and mobile-related transactions to ensure a best-in-class experience.

You’ll handle escalations, assist with transfers and passwords, and contribute to a clean, organized store environment while driving upsell opportunities. This role requires a High School Diploma or GED and open availability for a full-time

Qualifications

• High School Diploma or GED required.
• Open availability for full-time, variable schedule including evenings, weekends, and holidays.
• Regular attendance and punctuality are essential.
• Ability to carry and lift up to 25 pounds and to stand/move in-store for extended periods.

Responsibilities

• Mobile-focused customer service including activations and education for devices and BYOD.
• Handle mobile escalations and assist customers with account security and device recovery.
• Provide mobile support such as transfers, resets, and basic diagnostics.
• Support on-demand deliveries and upsell accessories/add-ons to improve customer value.
• Assist with store operations, merchandising, and quick device swaps while following policies.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma or GED

Job description

## Xfinity Mobile Retail Service AssociateApply: IN - Lafayette, 3465 South St - Retail XFR1715: Full time: Posted Yesterday: End Date: November 16, 2026 (30+ days left to apply): R443706Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.**Job Summary**Compensation: $15.00/hour + 5% Bonus The full-time Retail Service Associate is a customer service position that supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.**Job Description****Primary Responsibilities: Mobile Focused Customer Service:****Mobile Activations & Customer Education*** Provide a white-glove experience activating new devices or BYOD to the network.* Guide customers through tablet setup and connectivity options.* Support activation and pairing of wearable devices for seamless use.* Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.* Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.* Demonstrate basic features and capabilities of devices to increase customerconfidence.**Mobile Escalations*** Troubleshoot and resolve complex device or service issues.* Assistcustomers in securing accounts, replacing lost or stolen devices, and navigating access recovery.* Use advanced tools to manage escalations.**Mobile Support*** Assistcustomers with transferring contacts, emails, and media.* Provide password resets withappropriate credentialverification.* Activate and configure SIM oreSIMfor device connectivity.* Perform in-depth diagnostics toidentifyand resolve issues.* Process returns or exchanges in compliance with company policies.* Assistwith warranty claims and replacement processes.* Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.* On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, andidentifyingopportunities to upsell accessories or add-ons.**Secondary Responsibilities:****Customer Check-In*** Provide hands-on demonstrations of devices and features to enhance value.**Operations*** Support store resets for proper merchandising and operational readiness.* Maintain visual standards and product placement foroptimalcustomer experience.* Inspect back-of-house to ensure clean, secure, and properly placed inventory.**Express Transactions*** Facilitate quick device swaps for customers.* Process equipment returns efficiently while ensuring compliance.**What you will need to have:*** High School Diploma or equivalent* Adjusting to a **full time, variable work schedule**to meet retail operational needs, including days, evenings, weekends, and holidays as necessary (open availability required)* Regular, consistent, and punctual attendance* Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly**Expectations for All Employees:*** Understand and follow the Comcast Operating Principles.* Own the customer experience and promote digital options at every touchpoint.* Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.* Win as a team through collaboration and openness tonew ideas.* Participate in the Net Promoter System: huddles, callbacks, and feedback loops.* Drive results and operational excellence.* Foster and support a culture of inclusion.* Do what’s right for customers, teammates, communities, andinvestors.**Disclaimer**This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.**Skills**Communication, Critical Thinking Problem Solving, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Technical Knowledge, Workplace Organization**Compensation**Base Pay: $15.00Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.**Education**High School Diploma / GED (Required)**Certifications** (if applicable)**Relevant Work Experience**0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.