WTW Specialist

Hy-Vee Inc; West Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hy-Vee in West Des Moines, IA is seeking a motivated Specialist to lead the General department on the store floor. You will supervise the evening crew, manage inventory, coordinate with vendors, and ensure the department runs smoothly while delivering an exceptional customer experience.

If you are an organized, energetic team player who takes pride in a well-run store, you will join a company that supports growth, values customer service, and emphasizes teamwork and operational excellence.

Qualifications

• Strong customer service and communication skills.
• Ability to follow instructions and work in a fast-paced retail environment.
• Basic math and problem-solving abilities.

Responsibilities

• Provide prompt, friendly customer service and greet customers.
• Supervise evening and part-time crew and train new employees.
• Stock, rotate, and face products on shelves; review back stock.
• Order merchandise and control department inventory.
• Monitor sales and suggest ideas to the General Manager.
• Meet with vendors for point-of-purchase materials and sales items.
• Price items and update signage as needed.
• Handle and resolve customer issues with care.
• Unload trucks and ensure proper stocking.
• Maintain cleanliness and sanitation in the department.
• Instruct and review the work of cashiers and associates.
• Assist in other areas of the store as needed.

Skills

Customer service

Attention to detail

Team leadership

Inventory management

Vendor coordination

Education

High school diploma or equivalent

Job description

Additional Considerations

- At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Specialist
Department: General
FLSA: Hourly
Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

Our Specialists are key leaders on the store floor, supporting the General Manager in delivering the most innovative and best quality products across all categories at a competitive price. In this role, you'll supervise the team, manage inventory, work with vendors, and ensure the department runs smoothly and looks its best every day. If you are a motivated, organized leader who takes pride in a well‑run store and loves delivering an exceptional customer experience, we'd love to have you on our team.

What You’ll Do

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
• Supervise and assign work for the evening and part-time crew and train new employees
• Stock, rotate, and face product on shelves and review out-of-stocks, ad items, and back stock
• Order merchandise as directed by the department head and control inventory
• Monitor sales regularly and make sales suggestions and ideas to the General Manager
• Meet with vendors to obtain point‑of‑purchase materials and other sales‑enhancing items
• Price items for displays and review price tags, updating signage as needed
• Handle and resolve customer issues with care and professionalism
• Unload trucks and ensure product is stocked in the appropriate area
• Clean display cases and monitor maintenance of equipment and floors
• Assume management duties in the absence of the Department Manager
• Instruct, assign, and review the work of Cashiers and all Associates, maintaining standards and coordinating activities
• Practice proper sanitation procedures and maintain a clean, organized work area at all times
• Assist in other areas of the store as needed and take on special projects as assigned
• Adhere to all Hy‑Vee policies and store guidelines
• Report to work when scheduled and on time

Your Skills

• Follow written, verbal, or diagrammatic instructions with attention to detail
• Perform arithmetic calculations involving fractions, decimals, and percentages
• File, post, and organize materials; copy data accurately between records; and gather basic information through interviews
• Guide and direct team members clearly and provide basic direction with confidence
• Work effectively as part of a team in a fast‑paced retail environment

Reporting Relationships

Accountable and Reports to: General Manager
Direct Reports: Cashiers; All Associates

Education and Experience

High school diploma or equivalent experience required
Six months or less of related work experience preferred

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat‑and‑burn‑related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast‑paced role in a retail store environment where you will be on your feet throughout your shift. You will have continuous exposure to noise, temperature extremes, and dampness, with frequent exposure to equipment movement hazards and cleaning chemicals or solvents, and occasional potential for electrical hazards. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.