WRSTBND

ZRG Partners, LLC.; New Orleans (LA); On-site; USD 180,000 - 250,000; Full time

Job summary

WRSTBND is seeking a dynamic Chief Operating Officer to guide the company’s next growth phase, reporting to the board and partnering with the CEO to supervise operations, finance, HR, IT, legal, risk, and project management. The COO will build scalable systems and processes to support rapid expansion while maintaining WRSTBND’s entrepreneurial culture.

The ideal candidate demonstrates hands-on leadership, strategic vision, and operational rigor, with the ability to drive cross-functional

Qualifications

• 8+ years in senior operational leadership roles.
• Experience scaling high-growth technology-enabled businesses.
• Strong budgeting, forecasting, and P&L management.
• Experience leading ops, finance, HR, IT, legal and admin.

Responsibilities

• Translate strategy into execution and drive performance.
• Lead Finance, HR, IT, Legal/Risk, PM and Admin.
• Establish scalable operating frameworks and KPIs.
• Oversee operations for hundreds of live events.

Skills

Strategic leadership

Cross-functional leadership

Financial acumen

Change management

Scaling SaaS/business

Job description

Founded in 2019 by Conway Solomon and Jonathan Foucheaux, WRSTBND is an event technology company specializing in integrated solutions for ticketing, RFID access control, credentialing, attendee management, and cashless payments. Originally developed as an internal software platform for Solomon Group, a New Orleans-based live events production company, WRSTBND was created to simplify and streamline the operational complexities of large-scale events.

Today, the company supports approximately 175 events annually around the world, serving festivals, sporting events, conventions, and other live entertainment experiences. Its all-in-one platform enables event organizers to manage admissions, credentials, transactions, and guest experiences through a single technology ecosystem.

In March 2024, WRSTBND was acquired by AXS, the global ticketing subsidiary of Anschutz Entertainment Group (AEG). The company continues to operate as an independent brand under the leadership of CEO and Co-Founder Conway Solomon, combining the agility of a specialized event technology provider with the global reach and resources of AXS and AEG.

Position Summary:

WRSTBND is seeking a dynamic, strategic, and highly collaborative Chief Operating Officer ("COO") to help lead the company through its next stage of growth and scale. Reporting directly to the Board of Directors and serving as a key partner to the CEO, the COO will oversee the company's business operations, including finance, human resources, recruiting, information technology, legal and risk management, project management, and operational infrastructure. This executive will build the systems, processes, and organizational capabilities necessary to support a rapidly growing event technology platform, while driving cross-functional alignment, operational excellence, and performance accountability.

The successful candidate will be a visible, hands-on leader who combines strategic vision with operational rigor and thrives in fast-paced, execution-oriented environments. Working closely with leaders across the organization, the COO will help professionalize and scale the business while preserving the entrepreneurial mindset, agility, and client-centric culture that have made WRSTBND a trusted partner to many of the world's most recognizable live events. The COO will also serve as a key liaison to AXS and AEG stakeholders, leveraging the resources and opportunities of a global entertainment leader while maintaining the independence, speed, and innovation that have fueled WRSTBND's success.

Duties and Responsibilities:

Enterprise Leadership & Business Operations

• Serve as the company's senior operating executive, partnering with the CEO to translate strategy into execution, drive organizational performance, and build the systems, processes, and accountability required to support continued growth.
• Lead all corporate functions, including Finance, Human Resources, Talent Acquisition, Information Technology, Legal/Risk Management, Project Management, and Administration.
• Establish scalable operating frameworks, governance structures, KPIs, and performance management processes that improve accountability, forecasting, resource allocation, and cross-functional execution.

Event Operations & Service Delivery

• Provide executive oversight of the operational infrastructure supporting hundreds of live events annually, ensuring excellence across staffing, logistics, inventory management, hardware deployment, event readiness, and onsite execution.
• Drive continuous improvement initiatives that enhance efficiency, scalability, service quality, and client satisfaction.

Supply Chain, Logistics & Hardware Operations

• Oversee supply chain, procurement, warehouse operations, inventory management, vendor relationships, and proprietary hardware manufacturing.
• Develop scalable systems and operational plans that ensure reliability, responsiveness, and readiness across a growing global event portfolio.
• Partner closely with the CFO on budgeting, forecasting, business planning, and financial performance management.
• Drive operational efficiency, cost discipline, and strategic investments in people, technology, and infrastructure to support long-term growth.

Talent & Organizational Development

• Build and strengthen the people infrastructure required for scale, including recruiting, performance management, leadership development, succession planning, and retention.
• Foster a culture that balances operational discipline with entrepreneurial agility, innovation, and customer focus.
• Serve as the primary operational liaison to AXS and AEG, leading integration efforts, governance processes, and enterprise reporting while maintaining WRSTBND's entrepreneurial culture and operating flexibility.
• Oversee enterprise risk management, legal and contractual administration, insurance, compliance, and business continuity to support sustainable growth and protect the organization from operational, financial, and reputational risk.

Qualifications, Skills and Education Requirements:

• 8+ years of senior operational leadership, ideally including 5+ years as a VP Operations, SVP Operations, Head of Operations, or COO.
• Proven success scaling a high-growth technology-enabled business, SaaS company, marketplace, event services organization, ticketing platform, or live entertainment business.
• Demonstrated experience building operational systems, organizational processes, and management infrastructure capable of supporting rapid expansion.
• Strong financial and business acumen, including budgeting, forecasting, operational planning, and P&L management.
• Experience leading multi-functional organizations that include operations, finance, HR, IT, legal administration, and business systems.
• Familiarity with hardware operations, logistics, inventory management, manufacturing, supply chain, and deployment-intensive business models.
• Experience operating within or alongside a larger corporate parent, private equity sponsor, or strategic ownership structure is highly desirable.
• Exceptional leadership, communication, and change management capabilities.

Leadership Characteristics

• Builder mentality with a passion for creating scalable organizations.
• Strategic thinker with the ability to execute and drive results.
• Highly accountable and performance oriented.
• Comfortable operating in fast-paced, ambiguous environments where priorities shift quickly.
• Collaborative leader capable of influencing diverse stakeholders.
• Customer-centric operator who understands that operational excellence directly impacts client experience.
• Equally comfortable in the boardroom, the warehouse, and on-site at a live event.
• Salary commensurate with experience.

ZRG Turnkey’s Commitment:

At ZRG Turnkey, we do not just accept differences—we celebrate and support it. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, pregnancy, race, color, religion, national origin, disability, genetic information, marital or partnership status, military or veteran status, age, or any other characteristic protected by applicable law. ZRG Turnkey is an equal opportunity employer and workplace, and we encourage applicants of all backgrounds & communities to apply.