Writer, System Operations Procedures (Hybrid Schedule)

Eversource Energy; Manchester (NH); Hybrid; USD 120,000 - 133,000; Full time

Job summary

Eversource Energy in Manchester, NH seeks a seasoned professional to create, maintain, and publish transmission and distribution System Operations procedures. This role emphasizes compliance with NERC standards and ISO-NE requirements, plus collaboration across departments and external partners.

The ideal candidate has 5–8 years in electric power distribution or related fields and experience as a procedure writer. Travel to MA/CT/NH and emergency restoration duties may be required.

Qualifications

• Bachelor’s Degree in Electrical Engineering Technology or related discipline or an equivalent combination of education and experience.

Responsibilities

• Create, revise and publish System Operations procedures for transmission and distribution.
• Identify regulatory changes and update procedures accordingly.
• Develop, revise and publish detailed instructions for operation of facilities in NH/Eastern MA and CT/WMA distribution.
• Ensure procedures comply with NERC Reliability Standards and ISO-NE requirements.
• Coordinate with departments, ISO-NE and utilities to exchange information for procedures.
• Perform periodic reviews of procedures and substation operating instructions for NH/Eastern MA.
• Represent SOPs at meetings, committees and conferences.
• Support incident analyses and event reviews as requested by operations management.
• Provide documentation, gather evidence and participate in compliance audits.

Skills

Power systems

NERC standards

Documentation

Communication

Electrical schematics

Education

Bachelor’s Degree in Electrical Engineering Technology

Tools

Document management systems

Outlook/MS Office

Job description

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Role and Scope of Position:

Create, maintain and publish transmission and distribution System Operations procedures for Eversource.

Essential Functions:

• Develops, revises and publishes Eversource System Operations procedures.
• Identifies procedural and regulatory changes and makes necessary modifications to Eversource System Operations procedures.
• Develops, revises and publishes detailed instructions, procedures, and guidelines for the operation of transmission, distribution and generation facilities in NH and Eastern MA, and distribution only facilities in CT and WMA.
• Ensures System Operations procedures comply with NERC Reliability Standards, ISO-NE procedures and other regulatory requirements.
• Coordinates with Eversource departments, ISO-NE, neighboring utilities, Member Companies and Member Participants to exchange information necessary for the creation and updating of System Operations procedures.
• Performs periodic reviews of Eversource System Operations procedures, and substation operating instructions for NH and Eastern MA, to ensure accuracy and compliance.
• Represents System Operations Procedures at meetings, on committees and at conferences.
• Participates in event review teams and prepare incident analyses as requested by operations management.
• Provides documentation, gather evidence and participate in compliance audits.

Technical Knowledge / Skill / Education / Licenses / Certifications:

• Knowledge of transmission and distribution electric system operations.
• Knowledge of functions of the various components that make up the Eversource electric system.
• Knowledge of NERC Reliability Standards and other regulatory requirements.
• Familiarity with document management systems.
• Strong written and oral communication skills.
• Strong analytical and problem-solving skills.
• Read and interpret electrical schematic diagrams.
• Communicate and work effectively with personnel at various levels within Eversource and external parties.
• Proficient with Outlook e-mail, databases, and Microsoft Office Suite.

Education:

• Bachelor’s Degree in Electrical Engineering Technology or related discipline or an equivalent combination of education and experience.

Experience:

• Five (5) to eight (8) years of related experience in electric power distribution, transmission or generation preferred.
• Two years of experience as a System Operator preferred.
• Two years of experience as a procedure writer preferred.

Licenses & Certifications:

• Valid motor vehicle operator’s license.
• Ability to obtain NERC Transmission Operator within 6 months.

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

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Competencies:

• Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:$119,870.00-$133,190.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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