Wraparound Supervisor

Eckerd Connects; Alexandria (LA); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Low-Cost Medical, Dental and Vision

19 days of Paid Time Off the firstyear

11 paid holidays

Retirement savings plan with employer

Flexible spending accounts

Disability insurance

Group Term Life and AD&D

Voluntary term life insurance

Job summary

Eckerd Connects in Louisiana seeks a Wraparound Supervisor to coordinate care for WAA enrollees, lead planning and family involvement, and identify goals and strengths in risk assessments and plans of care.

The role supervises up to 8 facilitators, collaborates with state management and families, and provides coaching, HR tasks, and crisis support, with travel and flexible scheduling.

Qualifications

• Master's degree from an accredited university or college in human services, social, or behavioral science required.
• 3+ years of experience in the human services field required, preferably with different systems.
• 2+ years demonstrated success in management/supervision required; experience in managing community-based programs.

Responsibilities

• Ensures individualized planning, effective service coordination and management of care for all enrollees including family participation and goals development.
• Supervises and guides Wraparound Facilitators in working with child/youth and families to identify strengths, needs and goals.
• Supervises up to 8 Wraparound Facilitators and coordinates between Statewide Management Organization, facilitators and families.
• Observes and documents CFT and engagement meetings; completes observation forms.
• Reviews all documentation and provides feedback to the team.
• Performs HR tasks including time requests, referrals, documentation reviews and corrective actions.
• Assists with flex fund requests and crisis support for families.
• Conducts regular group coaching with Training Coordinator and Lead Coach for trainings.

Skills

Master's degree in human services

3+ years in human services

2+ years management/supervision

on-call 24/7 (flexible schedule)

driving for business, extensive travel

Education

Master's degree in human services, social, or behavioral science

Tools

Auto Insurance driving requirement

Job description

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving andmaking adifferencein the lives of others. Join our Team as a Wraparound Supervisor!

Make more than a Living, Make a Difference

Our Benefits

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance

Salary: $50,470

Duties & Responsibilities

• The Wraparound Supervisor ensures individualized planning, effective service coordination and management of care for all WAA enrollees including family participation and opportunities to identify appropriate goals, strengths, and needs in the development of risk assessments, crisis plans and plans of care.
• Supervises and assists with planning activities. Provides guidance and consultation for Wraparound Facilitators as they work with child/youth, family (or the child/youth’s authorized healthcare decision maker) and others to identify strengths, needs and goals of the child/youth and family as needed.
• Supervises no more than 8 Wraparound Facilitators and assumes liaison role between the Statewide Management Organization, Wraparound Facilitators and families in care planning and service coordination activities.
• Observes CFT and engagement meetings on a regular basis and is responsible for completing a meeting observation form.
• Reviewing all documentation such as POCs, contact notes, charts, family stories etc. and provides feedback to WAF on all documentation.
• Administers brief and/or full competencies on all facilitators and uses the competencies as well as other available data to inform collaborative coaching plans with the facilitator.
• Completes all HR functions including signing off on time requests, assigning new referrals, reviewing documentation and completing any corrective action plans.
• Verifies and completes all flex fund requests as well as assists facilitator in extreme crisis with families.
• Conducts regular group coaching sessions and collaborates with the Training Coordinator and Lead Coach to identify any needed trainings.
• Encourages staff development and provides training opportunities to support Coordinated System of Care principles and values.
• Provides leadership in establishing a cohesive multi-systemic alliance among community stakeholders to assure that staffing, billing and interagency processes are working effectively and efficiently.
• Assumes monitoring and evaluative role involving all aspects of Wraparound Agency services including: fiscal processes, claims management, payment management, quality assurance and quality improvement.

Qualifications

• Master's degree from an accredit University or College in human services, social, or behavioral science required.
• 3+ years of experience in the human services field required, preferably with different systems.
• 2+ years demonstrated success in management/supervision required. Demonstrated success in managing community-based programs.
• Provides 24/7 on call assistance to Program Staff. Must be able to work a flexible schedule including nights and weekends.
• Must be able to meet requirements for Eckerd's Auto Insurance and be able to drive for business purposes. Must be capable of extensive driving and travel.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.
• This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our CFS Program

Eckerd Connects' Wraparound Agencies are part of the Coordinated System of Care (CSoC) under the state's behavioral health managed care program that serves children and adults in Louisiana with behavioral health, mental health, and addictive disorders. Coordinated Systems of Care are national evidence-based models for coordinating services in a family-driven manner to ensure more positive outcomes for children, youth, and families. The model incorporates a broad array of flexible effective services and supports that are organized into a coordinated network and that integrates care planning and management across multiple levels and systems. Through this coordinated network, meaningful partnerships are built with families and youth at service delivery, management, and policy levels. Family-driven and youth-guided services are provided in the home as well as in community settings that are data-driven and outcome oriented. Treatment plans are individualized and strength-based, culturally, and linguistically competent, and integrated across all child-serving systems.

Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact [e-mail]. Relay Services Dial 711.

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Eckerd Connects is a drug-free workplace and utilizes E-Verify to confirm employment eligibility.