Workshop Supervisor, Jaguar Land Rover Technical Center

Helm; Mahwah (NJ); On-site; USD 85,000 - 95,000; Full time

Job summary

Jaguar Land Rover North America (JLRNA) Technical Center in Mahwah, NJ is seeking a Workshop Supervisor to oversee daily operations, ensure readiness, safety, and compliance with 5S standards. You will supervise Workshop Administrator, Technicians, Porter and Detail Service, assign tasks, and monitor performance metrics to drive efficiency.

The role coordinates vehicle maintenance and rework with internal teams and supplier partners, manages repair orders and parts inventory, and prepares KPI

Qualifications

• College degree preferred but not required.
• A minimum of 5 years of relevant experience is strongly preferred.

Responsibilities

• Ensure operational readiness before start of shift.
• Supervise Workshop Administrator, Technicians, Porter, and Detail Service.
• Clearly identify work assignments and ensure these are communicated in daily/ weekly start-up meetings to Workshop Administrator, Technicians, Porter, and Detail Service with clear instructions on expected results/ outcome and time of completion.
• Manage day-to-day administrative tasks/ matters for SUPPLIER personnel.
• Develop and maintain KPI reporting metrics from DMS or other data sources such as workshop utilization, technician’s productivity and efficiency, work-in-progress, parts inventory, open repair orders, warranty claim ageing and others as determined by JLRNA.
• Liaise with relevant departments to schedule/ prioritize company vehicles for defect diagnosis/ rework/ maintenance/ rework validation.
• Support vehicle preparation for press events.
• Open and close repair orders to bill for parts, labor, and sublets on vehicles which go through the Technical Center.
• Collect auto body rework estimates and submit to JLR Technical Center Manager for review/approval.
• Co-ordinate vehicle rework with sublet supplier partners.
• Order and bill service parts as required from JLRNA and suppliers.
• Set up, manage and maintain parts inventory system in Technical Center.
• Return excess or unused parts as required to parts distribution centers for credit.
• Use Master Part Number Register to identify parts for rework and parts ordering.
• Work closely with JLRNA Service Parts Team to provide feedback when parts and catalogue issues are identified.
• Support any other daily requirements as determined by JLRNA.

Education

College degree

Job description

Description

The vision of the JLRNA Technical Center is to deliver a world-class service. We are hiring for a Workshop Supervisor - Jaguar Technical Center, with the following duties:

The vision of the JLRNA Technical Center is to deliver a world-class service. We are hiring for a Workshop Supervisor - Jaguar Technical Center, with the following duties:

Duties

• Comply with health and safety standards and maintain a safe work environment in the Technical Center.
• Maintain shop cleanliness and follow published 5S standards.
• Maintain a professional relationship with JLRNA employees and supplier personnel.
• Maintain and use equipment in Technical Center to operational standard.
• Take reasonable precautions to protect company vehicles.
• Ensure training requirements, as outlined by JLRNA, are completed successfully on time.
• Maintain JLRNA’s Key Track System.
• Co-ordinate the collection of disposable items (e.g. tires, oil, and scrap metal).

Responsibilities

• Ensure operational readiness before start of shift.
• Supervise Workshop Administrator, Technicians, Porter, and Detail Service.
• Clearly identify work assignments and ensure these are communicated in daily/ weekly start-up meetings to Workshop Administrator, Technicians, Porter, and Detail Service with clear instructions on expected results/ outcome and time of completion.
• Manage day-to-day administrative tasks/ matters for SUPPLIER personnel.
• Develop and maintain KPI reporting metrics from DMS or other data sources such as workshop utilization, technician’s productivity and efficiency, work-in-progress, parts inventory, open repair orders, warranty claim ageing and others as determined by JLRNA.
• Liaise with relevant departments to schedule/ prioritize company vehicles for defect diagnosis/ rework/ maintenance/ rework validation.
• Support vehicle preparation for press events.
• Open and close repair orders to bill for parts, labor, and sublets on vehicles which go through the Technical Center.
• Collect auto body rework estimates and submit to JLR Technical Center Manager for review/approval.
• Co-ordinate vehicle rework with sublet supplier partners.
• Order and bill service parts as required from JLRNA and suppliers.
• Set up, manage and maintain parts inventory system in Technical Center.
• Return excess or unused parts as required to parts distribution centers for credit.
• Use Master Part Number Register to identify parts for rework and parts ordering.
• Work closely with JLRNA Service Parts Team to provide feedback when parts and catalogue issues are identified.
• Support any other daily requirements as determined by JLRNA.

Requirements

• College degree preferred but not required.
• A minimum of 5 years of relevant experience is strongly preferred.

Salary Description 85,000 - 95,000