Workshop Service Administrator

Sandvik; Elko (NV); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, dental and disability insurace

401(k) retirement savings plan

Professional development and training

Career advancement opportunities

Job summary

Sandvik Mining is seeking a Workshop Service Administrator in Elko, NV to support field service and parts operations. The role involves opening and tracking jobs, coordinating with vendors, and maintaining documentation across WIP and parts systems.

Ideal candidates have 3–5 years in office or inventory management, with an Associate’s degree and strong Microsoft Office skills. The position includes benefits and opportunities for professional development within Sandvik.

Qualifications

• 3–5 years’ experience in office or inventory management, preferably in an industrial environment.
• Associate’s degree required.
• Proficiency in Microsoft Office and data input systems; highly organized and proactive.

Responsibilities

• Open field service jobs for billable work, warranty and other areas of parts & service.
• Open N00 jobs for new units; PDI, warranty, and other work on new units.
• Maintain/track open field service jobs and coordinate with vendors.

Skills

Data input systems aptitude

Microsoft Office proficiency

Organizational skills

Customer service orientation

Education

Associate’s degree

Tools

Aurora ERP

EQ system

Sandvik Sales Tools

Job description

Sandvik is looking for a Workshop Service Administrator in Elko, NV! If you have experience working in an industrial setting and have a background in inventory or office management, Sandvik Mining wants to speak with you! Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

KEY ACCOUNTABILITIES

• Open field service jobs for billable work, warranty and jobs for other areas of parts & service
• Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit
• Maintain/track open field service jobs
• Order parts and/or outside services
• Coordinate with vendors for orders
• Process all system and hard copy documentation for all WIP orders
• Open lps tickets for expediting, pricing, etc.
• Prepare quotes and invoices and/or close field service and WIP jobs
• Follow up with Sandvik internally as required to satisfy the requirements of WIP
• Answer internal and customer inquiries on service, parts availability, delivery times and status of orders
• Enter technician labor in EQ
• Look up parts, pricing and availability to provide quotes to customers for service work and audits
• Open/assist jobs with parts needed from stock equipment
• Provide monthly reports for team and customers EQ / IT
• Open/maintain branches in aurora
• Maintain/create technicians in aurora
• Maintain labor cost and sell rate in aurora
• Maintain user parameters, team authorizations and user/branch authorities
• Train/Assist coworkers in aurora when issues arise, and they need assistance
• Assist co-workers with getting access to aurora tasks
• Aurora and Sales Tools
• Enter warranty sales tools claims and close aurora job upon acceptance or rejection of claim
• Administrative Duties
• Order vehicle safety equipment for fleet
• Order uniforms for field service technicians
• Order tools for field service technicians
• Order office supplies for technicians
• Accounting
• Maintain AP links for orders placed; amend and receive orders
• Work with AR to resolve outstanding balances
• Work with vendors and customers to be set up in Sandvik ERP

ADDITIONAL RESPONSIBILITIES

• Process all system and hard copy documentation for all WIP orders
• Secure parts and materials for technician jobs
• Prepare quote information for parts and service jobs
• Coordinate with vendors for orders
• Follow up with Sandvik internal stakeholders as required to satisfy the requirements of WIP
• Prepare, quote and invoice jobs
• Verify and enter technician time into jobs
• Produce reports of in process, backlog and future jobs
• Enter warranty claims in sales tools to the factory

Education

Besides possessing an Associate’s degree

Experience

The Service Administrator must have 3-5 years’ experience in office or inventory management, preferably in an industrial environment.

Skills

You must have an aptitude for learning new data input systems A higher ability and understanding of Microsoft Office would be required. You must be highly organized, self-motivated, and proactive in order to address all customer and internal requirements in a quick and professional manner. A professional demeanor and the ability to work quickly and effectively within time constraints are mandatory. The ability to work overtime as the requirements of the business dictate is required.

Benefits

• Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and a 401(k) retirement savings plan.
• In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [e-mail]. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.