Workshop Controller

Activate Group Limited; United States; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

33 days holiday (including bank/public

Health Shield cash health plan

Annual pay review

Quarterly bonus up to £700 per quarter

Job summary

Activate Group Limited is seeking a Workshop Controller at Activate Accident Repair in Kings Langley. The role oversees workshop operations, ensures high-quality repairs and customer service, and manages workloads to meet deadlines. The position offers a dynamic, expanding UK operation with clear progression.

You will lead teams, uphold health and safety standards, and contribute to continuous improvement across the site.

Qualifications

• Understanding of the repair industry, vehicle legislation and trade practices.
• Knowledge of Health and Safety including EPA provisions and risk assessment.
• Computer literacy.
• Leadership and coaching attributes.
• Knowledge of repair process and vehicle construction.

Responsibilities

• Ensure service and repairs are carried out to high technical quality standards.
• Implement workshop loading system to meet targets and deadlines.
• Liaise with logistics to monitor vehicles entering site for repair.
• Utilise resources efficiently within area of responsibility.
• Deliver exceptional customer service.
• Maintain Health and Safety requirements in the workshop and PPE usage.

Skills

Repair industry knowledge

Health and Safety knowledge

Computer literacy

Leadership

Repair process knowledge

Vehicle construction knowledge

Ability to work under pressure

Job description

Workshop Controller

Job title: Workshop Controller

Department: Activate Accident Repair

Location: Kings Langley, Unit 3, Kingley Park, Station Road, Kings Langley, WD4 8GW

Reports to: Bodyshop Manager

Hours: 45 hours per week

Work From Home: Yes

Overview

We're looking for a Workshop Controller to join our team, and play a key role at Activate Accident Repair Kings Langley. Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Role Responsibilities

• Ensure service and repairs are carried out effectively and accurately to achieve the highest possible standards for technical quality within the Bodyshop.
• Implement operational workshop loading system in line with company policy/procedures, ensuring all targets and deadlines are met or addressed.
• Liaise with office logistics staff to monitor the number of vehicles coming into the site for repair.
• Optimum utilisation of resources within area of responsibility as set out in targets.
• Deliver exceptional customer service.
• Maintain awareness and compliance with Health and Safety requirements in the workshop, and responsibility of personal protection equipment worn by the staff in the areas of responsibility.
• Responsible for notification of potential Health and Safety risk to the people who may be directly affected by the risk.
• Monitor and control workshop output and efficiencies.
• Verbal explanation of the repair procedure and process to the workshop and customers and variable levels of understanding.
• Implement the use of workshop equipment when allocating tasks.
• Ability to value a vehicle at a market value in order to determine the repairable economics of a damaged vehicle.
• Adhere to material wastage targets.
• Ensure no customer vehicle or contents is damaged/lost while vehicles under repair.

Skills & Experience

• An understanding of the repair industry, vehicle legislation and trade practices.
• Knowledge of all aspects of Health and Safety including an understanding of the provisions of E.P.A. and Risk Assessment.
• Computer literate.
• Leadership and coaching attributes.
• Knowledge of repair process.
• Vehicle construction knowledge.
• The ability to work under pressure.

What We Offer

• Competitive salary (DOE)
• Quarterly bonus scheme up to £700 per quarter
• Supportive and professional working environment
• Opportunity to grow with a dynamic and ambitious company
• Career development and progression opportunities

Benefits

• 33 days holiday (including bank holidays)
• Quarterly bonus scheme
• Health Shield cash health plan for all
• Annual pay review
• Enhanced Maternity / Paternity / shared parental / adoption pay
• Life assurance: three times basic salary
• Free breakfast cereals and milk daily
• Free fruit - every Monday
• Free breakfasts sent to site every Wednesday

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose - making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.

Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide. We work with some of the UK's largest fleets and insurance companies, supporting drivers involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield. We manage every step of the repair journey—repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose: Make someone's bad day better

Our values:

• Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better - Be bold. Challenge the norm - make small improvements often.
• Win together - Be a team player. Win together, learn together, respect each other.