Workplace Services Manager

Cushman & Wakefield; Washington (District of Columbia); On-site; USD 40,000 - 47,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Services Manager in Washington, DC to lead daily facility operations and ensure a seamless guest and employee experience. You will coordinate reception, events, and site services, while upholding Cushman & Wakefield policies and client directives.

The role emphasizes hospitality, safety, and effective communication with employees, vendors, and executives. Prior experience in facilities or security environments is preferred, with strong leadership and

Qualifications

• High School Diploma or equivalent required.
• Customer service, hospitality, or reception experience preferred.
• Experience in security, facilities, or access control environments preferred.

Responsibilities

• Oversee day-to-day facility operations including reception, events, janitorial, life-safety, engineering, site services.
• Provide warm, clear communication to employees, guests, and vendors.
• Manage reception coverage and assist employees; support Lost & Found and luggage management.
• Create and assign work orders to engineering staff, subcontractors and vendors; monitor status.
• Assist Executives and VIPs with meeting setup, catering, and supply needs.
• Ensure contract compliance, insurance requirements, and coordinate claims.
• Inspect facility proactively and report issues to Regional Facilities Leadership.

Skills

Communication Proficiency

Problem Solving/Analysis

Leadership

Teamwork Orientation

Relationship Management

Education

High School Diploma or equivalent

Job description

Job TitleWorkplace Services ManagerJob Description SummaryThe Workplace Services Manager Level 1supports the facilities organization and workplace experience at a specific location, set of buildings, or campus environment. The Workplace Services Manager Level 1is responsible for supporting the day-to-day implementation of policies, procedures, programs, hospitality services, and workplace services delivery that provides a well-managed and well-maintained building. Places an emphasis on a positive response to the concerns and needs of the client, environmental health and safety, hospitality, and quality programs, in coordination with the client's goals and objectives.Job DescriptionResponsibilitiesEnsure the day-to-day operations of the facility(s) or campus, including reception, events, janitorial, life-safety, engineering, site services, and general maintenance are implemented and carried out in a manner consistent with C&W policies and client directives.Ensures a smooth and seamless employee and guest experience by communicating warmly (both oral and written), clearly, and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand.Ensures coverage for reception area during all business hours and ready to assist employees.Provides support for employees with Lost & Found and Luggage Management, while adhering to the operating procedures outlined for each.Performs general office duties, as required, including sorting and delivering mail, performing outgoing shipping, wayfinding support, facilitating office tours, and assisting internal clients with logistics needs.Provides a warm welcome to all visitors and ensures they are connected with their host, while following badging protocol.Supports Executives and VIPs with meeting set up, catering, and supply needs.Under the direction of the Regional Facilities Leadership, respond promptly to requests for building maintenance, repairs, cleaning needs, etc. from building occupants and for the implementation of ongoing contract programs to address and resolve needs and problems.Create work orders and assign work orders to the engineering staff, subcontractors, and vendors.Report on open and closed work orders and check the status of open work orders with the assigned party.Request, review, and submit work orders, bids, and proposals from vendors.Verify final invoice pricing and process payments in a timely manner.Expected to be thoroughly familiar with the management contract, vendor agreements, and other building/facility contracts and all requirements contained thereinMonitor and ensure that tenants and vendors comply with insurance requirements and coordinate all claims as requiredProactively inspect the facility, systems, rooms, common areas, etc. and report back any findings or issues to the Regional Facilities Leadership.Key Competencies:• Communication Proficiency (oral and written)• Problem Solving/Analysis• Leadership• Teamwork Orientation• Relationship ManagementEducation:High School Diploma or equivalent from an accredited institution (required).Customer service, hospitality, or reception experience (preferred).Experience in security, facilities, or access control environments (preferred).OTHER DUTIESThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $28.60 - $33.65Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.INCO: “Cushman & Wakefield”