Workplace Operations Manager

Cloudflare, Inc.; San Francisco (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

Cloudflare, Inc. is seeking an experienced Workplace Operations Manager to lead the Austin hub’s day-to-day operations, partnering with global counterparts to elevate spaces and experiences.

You will gather feedback, support buildouts, and collaborate with IT, Legal, Physical Security, EBC, and more to deliver a welcoming, functional workplace that reflects our culture and values. A hospitality mindset and strong communication are essential.

Qualifications

• 5+ years of experience leading workplace operations teams, ideally in fast-paced environments.
• 3+ years of people management experience.
• People-first and service-minded with a welcoming presence.
• Ability to juggle vendors, projects, and priorities while managing details.
• Strong budgeting skills and cost-conscious decision-making.
• Clear communication across levels and time zones using Google Workspace.

Responsibilities

• Own day-to-day management of the workplace, from front desk to space readiness.
• Be the primary point of contact for employee workplace needs and issue resolution.
• Track space utilization, occupancy, and service ticket volume for planning.
• Support global workplace programs (food, sustainability) and engagement efforts.
• Plan and execute onsite events and experiences in collaboration with Global Events & Experiences.
• Partner with Security and Legal to maintain a safe, compliant workplace.

Skills

People management

Facilities operations

Vendor management

Budgeting

Cross-functional collaboration

Communication

Tools

Google Workspace

Job description

Austin, TX, United States

Position Title: Workplace Operations Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.

At Cloudflare, were not looking for people who wait for a polished roadmap; were looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If youre the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, youll fit right in.

Available Locations: Austin, TX

About the role

The Places Team at Cloudflare is seeking an experienced and enthusiastic Workplace Operations Manager to lead and elevate the day-to-day operations of our Austin hub. In this role, youll be the go-to person for creating a smooth, welcoming, and highly functional workplacepartnering with global counterparts to share best practices and continuously enhance our spaces.

Youll gather feedback from employees and guests to shape how the hub evolves, contribute to future buildouts, and collaborate with teams across IT, Legal, Physical Security, EBC, and more. You're comfortable navigating fast-paced environments, solving problems on the fly, and thinking creatively about how to improve systems and experiences. With a hospitality mindset and strong communication skills, you take pride in delivering excellent service and building a space that reflects our culture and values.

This role reports to the Regional Manager, Workplace Operations.

Responsibilities

• Workplace Experience: Ensure our hub is a functional, inspiring space that reflects our culture and supports hybrid work. Act as the first point of contact for employee workplace needs, solving issues quickly and thoughtfully.
• Stay Connected Across Channels: Maintain clear, responsive communication with the local team across platforms like chat, email, and in-person touchpoints ensuring everyone stays informed, supported, and aligned on workplace updates and needs.
• Track and Report Workplace Metrics: Monitor key data points such as space utilization, occupancy, and service ticket volume to support data-driven decision-making and long-term planning.
• Support Workplace Programs: Help drive local implementation of global workplace programs from our food program (think snack stocking, team lunches, and special food moments) and sustainability initiatives to employee engagement efforts.
• Support Internal Events & Experiences: Plan and execute a range of onsite events including team onsites, in-person weeks, executive briefings, customer meetings, and cultural moments both independently and in collaboration with the Global Events & Experiences team, ensuring each gathering is seamless, engaging, and reflective of our culture.
• Safety & Compliance: Partner with Security and Legal teams to maintain a safe and compliant workplace. Support emergency preparedness efforts, safety drills, and incident response protocols.
• Scale Smartly: As the hub grows, help onboard new team members, support hiring needs for workplace roles, and participate in long-term workplace planning.
• Support the Regional Places Team: Assist with administrative tasks such as responding to tickets, managing emails and inquiries, and providing holiday coverage to ensure seamless team operations across regions.
• Lead Onsite Operations: Own the day-to-day management of the workplace from front desk services, greeting guests/employees/visiting employees, and mail handling to office supplies, swag, deliveries, and space readiness. Youll make sure everything flows, looks great, and feels seamless for employees and visitors alike.
• Be the go-to for Vendors and Places Team: Liaise with building management, building security, and external vendors (cleaning crews, caterers, property managers, etc.) to keep our operations running efficiently. Oversee vendor performance and contracts, lead RFPs when needed, and track workplace budgets responsibly.
• Create a World-Class Environment: Champion an inspiring, inclusive, and vibrant office culture. Plan and execute engaging onsite events, team celebrations, catering, and daily amenities that make coming into the office exciting, productive, and memorable for our team.

Desirable Skills, Knowledge, and Experience:

• Have 5+ years of experience leading workplace operations teams, ideally in a fast-paced, high-growth environment, including 3+ years of people management experience.
• Are people-first and service-minded, with a friendly, professional presence that makes everyone feel welcome
• Know how to juggle vendors, projects, and priorities and still sweat the small stuff
• Bring sharp budget management skills and make thoughtful, cost-effective decisions
• Communicate clearly and confidently across all levels and time zones using Google Workspace
• Are highly organized, detail-oriented, and proactive you spot what needs doing before anyone else does
• Thrive in fast-moving environments, stay calm under pressure, and love finding creative solutions
• Have experience collaborating cross-functionally with teams like IT, Security, People Ops, and more
• Bring a hospitality mindset and a passion for building inspiring, functional spaces where people love to work
• Work onsite in the office 5 days a week (Monday-Friday).

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.

Equal employment opportunity, including veterans and individuals with disabilities.

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