Workplace Manager

Cushman & Wakefield; Hillsboro (OR); On-site; USD 80,750 - 95,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Job summary

Cushman & Wakefield is seeking a Workplace Manager to lead the North America Workplace team, owning the region’s working environment and ensuring a high quality experience for colleagues and visitors.

You will line-manage the regional team, uphold client values, and drive continuous improvement while collaborating with IT and other stakeholders. Strong focus on cost control, risk management, and safety within a global contract.

Qualifications

• Commercial awareness of outsourced managed services contracts.
• FM processes and best practice.
• People management.
• Health & Safety legislation relevant to the Workplace Management industry.
• Communications and colleague engagement as they relate to Workplace management.

Responsibilities

• Lead the Workplace team in North America and ensure a high quality workplace experience.
• Own the region’s working environment and allocate resources to meet contractual requirements.
• Line-manage the regional Workplace team and ensure compliance with C&W processes and Client requirements.
• Uphold Client values and Operating Principles and drive regional adaptations as needed.
• Ensure KPI tracking, reporting, and continuous improvement across the region.
• Oversee minor works and ensure Workplace Guide is kept up to date.
• Collaborate with Client IT for access, security, and desktop IT support.
• Engage with published insights to drive best practice in workplace management.
• Manage costs against budget and identify savings opportunities.
• Maintain compliance, health & safety audits, and Business Continuity Programme requirements.

Skills

Communication

Presentation

Negotiation

People management

Relationship management

Supply chain management

Budget management

Project management

Fluent English

Job description

Workplace Manager

The Client – Client – is a Global Software & Solutions Provider. Cushman & Wakefield are retained to provide Workplace Management (WM) services globally.

Client

The Client – Client – is a Global Software & Solutions Provider. Cushman & Wakefield are retained to provide Workplace Management (WM) services globally.

Key Interfaces

Client Workplace Director(s), dedicated C&W Account-based team (Regional Workplace Managers, Workplace Managers and other team members), Client colleagues, C&W contracted third party service providers and C&W Platform team members.

Role Purpose

As a key member of a global team, responsible for service delivery and ownership of the appropriate location within the Client’s estate, ensuring services are delivered to agreed contractual service quality, commercial and compliance requirements.

Responsibilities

Leadership

To be the visible leader of the Workplace team within North America.

To own and be accountable for the working environment of the region, to ensure a consistent high quality workplace experience for colleagues and visitors at all times.

Line management of the region’s Workplace team, ensuring full compliance with both C&W processes and expectations and Client requirements as these may change from time to time.

To understand and live the Client values at all times, to be able to articulate what they mean and how they are applied in the execution of WM responsibilities, and to ensure that all members of the region-based team are able to do the same.

To understand, commit to, uphold and be able to articulate the Operating Principles of the C&W-Client contract.

To understand Client priorities globally and as they apply to the region.

To ensure the resources deployed to the region are appropriate at all times, and where adjustments are required to provide an evidenced case to the Client Regional Workplace Manager and/or the Global Workplace Director.

To ensure that all direct reports have in place a measurable Development Plan identifying a clear career path and how to achieve it.

To raise any matters of non‑compliant performance and conduct of the C&W team in the region with line management and/or the C&W Human Resources, collating and providing evidence as required.

Supply chain

To ensure all third party services are delivered to the commitments of the global contract.

To recommend changes to third party supplier arrangements where service quality, commercial or compliance matters are compromised.

Service quality

To establish and maintain relations with key Client colleagues in all the locations, as the trusted source of assistance and support as required.

To regularly interact with fellow WM’s in other regions and to identify and share innovations with the network for the benefit of the global contract.

To manage the 9‑point Key Performance Indicator (KPI) system for the location – based on colleague, commercial and compliance – and provide management reporting as required.

To effectively manage minor works as directed by Client and ensure that the appropriate resources are deployed in each case.

To ensure the Workplace Guide (full services directory) for the location remain up to date at all times.

To work closely with the Client IT team to ensure a seamless service in the location in areas such as access and security, visitor management, desktop IT, network availability and reprographics.

To engage with the C&W published Research & Insight material and webinars to ensure access to evolving best practice in workplace management and as a contribution to continuous improvement in the role.

Commercial

To effectively and diligently manage cost against budget for the region, reporting as required, and identifying potential cost savings opportunities when they arise.

To identify any risks or threats to meeting budget as soon as they are known.

Compliance

To effectively and diligently manage commercial risk of the region, maintaining an up to date register, as required to minimise and mitigate the potential effects of known and unforeseen risks.

To effectively and diligently manage health and safety in the region, minimising or removing the potential for lost time incidents, completing all required audit requests, and liaising with specialist colleagues are required to deliver the service.

To ensure the location complies with the defined foundation standards ("Client Workplace") using the assessment tool as directed, reporting and costing upgrades where required to maintain alignment.

To effectively and diligently manage sustainability within the region as directed by Client.

To effectively and diligently manage the requirements of the Client Business Continuity Programme (BCP) within the region.

Personal Attributes

Knowledge

• Commercial awareness of the nature and operation of outsourced managed services contracts.
• FM processes and best practice.
• People management.
• Health & Safety legislation relevant to the Workplace Management industry.
• Communications and colleague engagement as they relate to Workplace management.

Skills

• Good communication, presentation and negotiation skills.
• People management.
• Relationship management.
• Effective supply chain management.
• Effective budget and cost management.
• Project management.
• Fluent English speaker.

Character and personality

• Team player.
• Committed to service excellence.
• Presentable and highly professional.
• Flexible.
• Proactive.
• Confident and calm under pressure.
• Natural problem solver.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman & Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 80,750.00 - $95,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.