Workplace Experience & IT Manager

Mojo Supermarket; New York (NY); On-site; USD 85,000 - 125,000; Full time

Job summary

Mojo Supermarket is seeking a highly organized Workplace Experience & IT Manager to own the New York office operations, events, and technology partnerships. You will coordinate facilities, AV, security, and daily workplace readiness while partnering with a managed IT provider to ensure smooth tech support and asset management.

You’ll lead recurring in-office programming, client and candidate events, and vendor relationships, ensuring a welcoming, efficient environment.

Qualifications

• Must be highly organized with a hands-on approach
• Ability to own day-to-day operations and improve processes
• Experience coordinating with IT vendors and facilities teams
• Strong hospitality and event management capabilities

Responsibilities

• Own day-to-day operation of Mojo's New York office and facilities
• Plan and execute in-office programming, events, and hospitality
• Manage IT operations, vendor relationships, and equipment lifecycles
• Coordinate onboarding/offboarding tasks, access, and workspace readiness

Skills

Organizational skills

Project management

Event planning

Vendor management

IT coordination

Hospitality

Job description

WHO WE ARE

Mojo Supermarket is a fully integrated agency built on the creative philosophy "Break your Brain Good." We create work that rewires the way people think and helps brands solve their biggest business challenges. By combining strategic thinking with bold creative, we deliver ideas that generate outsized business results for clients including TikTok, Burger King, Chase, DoorDash, Ruggable, and more.

THE ROLE

Mojo is looking for a highly organized, hands-on Workplace Experience & IT Manager to own the day-to-day operations and experience of our New York office, manage our in-office events and hospitality, and serve as the internal owner of our technology operations. This is the person who knows how things work and makes sure they keep working. You notice what needs to be done, take ownership without waiting to be asked, and follow it through. On any given day, you might move from dealing with a building issue, to getting a new employee's laptop provisioned, to setting up a company happy hour, to holding an IT vendor accountable for an unresolved ticket, to noticing that a conference room isn't functioning properly and getting it fixed before anyone has to ask. You do not need to be an IT engineer. Mojo partners with a managed IT service provider for technical support and expertise. You will own that relationship internally: coordinating requests, managing equipment and access, tracking issues through resolution, maintaining documentation and inventory, and ensuring our external partners are delivering what the business needs. This is a highly hands-on role, but we're looking for someone who does more than complete tasks. You create systems, improve processes, anticipate what's coming, and make the operation better over time. The goal is simple: the office is well run, employees and guests have a great experience, events are thoughtfully executed, technology issues have a clear path to resolution, and the operational details that keep the workplace functioning do not fall through the cracks.

WHAT YOU'LL OWN

Workplace & Facilities

• Own the day-to-day operation of Mojo's New York office
• Ensure the office is organized, stocked, functional, welcoming, and ready for employees and guests
• Manage relationships with the building, cleaning team, maintenance providers, security, and other workplace vendors
• Own the physical workplace end-to-end, including facilities, repairs, access, conference rooms and AV, seating, supplies, food and beverage, mail, deliveries, and day-to-day office readiness
• Maintain appropriate workplace safety, emergency, and operational procedures
• Identify workplace issues before they become larger problems and drive them through resolution

Workplace Experience, Events & Hospitality

• Own the planning and execution of Mojo's recurring in-office programming, including weekly happy hours, employee gatherings, and other moments that bring the office to life
• Lead the operational execution of Mojo-sponsored events, company meetings, celebrations, and client gatherings, including vendors, catering, food and beverage, AV, setup, breakdown, and run-of-show
• Create a thoughtful hospitality experience for employees, candidates, clients, partners, and guests, anticipating needs and sweating the details that make people feel welcomed and cared for
• Partner with People & Culture and other teams on programming objectives while independently owning the calendar, logistics, vendors, budgets, and execution
• Build strong hospitality and event vendor relationships, continuously improve the in-office experience, and support occasional events outside standard office hours

IT Operations & Vendor Management

• Serve as Mojo's primary internal owner of our managed IT provider and other technology vendors, holding partners accountable for service levels and driving issues through resolution
• Own the employee technology lifecycle, including equipment purchasing, provisioning, replacement, repair, recovery, and accurate asset inventory
• Coordinate employee account creation, access changes, and deactivation with the appropriate partners
• Oversee core workplace technology including internet, Wi-Fi, printers, conference-room AV, telecommunications, and related systems
• Maintain clear documentation of systems, vendors, contracts, licenses, renewals, costs, processes, and escalation paths
• Partner with leadership and external providers on security, compliance, device management, and other IT initiatives, translating business needs into clear requests without needing to personally solve advanced technical issues
• Maintain visibility into workplace, event, and technology spend, reviewing invoices, tracking renewals, and identifying opportunities to improve service or reduce unnecessary costs

Onboarding & Offboarding Operations

• Own the workplace and technology components of onboarding, ensuring every new hire has their equipment, system access, building access, and workspace ready before day one
• Partner closely with People & Culture on up