Workplace Experience Coordinator (US)

The Elevance Health Companies, Inc.; Indianapolis (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Elevance Health is seeking a Workplace Experience Coordinator to support onsite facilities at our Indianapolis location. You will manage inquiries, coordinate with facilities, and ensure high-quality service for events and daily operations.

This role centers on face-to-face collaboration and responsive problem-solving. Ideal candidates bring 5+ years in customer service within real estate, travel, or hospitality, with strong communication and Microsoft Office skills.

Qualifications

• Minimum of five years of progressive customer service experience within real estate, travel or hospitality industries.

Responsibilities

• Receive requests and complaints and route to facilities or corporate services.
• Reserve facilities and coordinate with event planners to meet needs.
• Coordinate with internal/external teams and vendors to execute campus events.
• Inspect facilities for readiness and note improvements for guests and associates.
• Monitor work order progress and escalate unmet needs.
• Recommend facility and process improvements based on feedback and surveys.

Skills

Customer service

Facilities support

Event planning

Vendor coordination

Microsoft Office

Tools

Facilities management software

Job description

Job Title

Workplace Experience Coordinator (US)

Job Description

Workplace Experience Coordinator Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. The ideal candidate will reside within a commutable distance from our Indianapolis, IN PulsePoint. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Hours: Monday-Friday; 7a-4p with some flexibility needed

How you will make an impact

• Receives requests and complaints taking related actions and relaying requests to other corporate services such as Facilities Management, Design Strategy, Travel Services, Janitorial Services, Food Services, Security, Audio Visual Services, Mail and Delivery Services, Corporate Communications, and any additional external vendors.
• Reserves facilities and works with event and meeting contacts and planners to assess facility needs and provide the highest quality of services.
• Coordinates with internal and external teams and vendors as needed to execute successful campus events.
• Inspects facilities for event readiness as well as daily issues identifying needed improvements.
• Monitors service work order completion and follows escalation process for unmet needs.
• Recommends facility and process improvements to better address observed customer needs and address satisfaction surveys of the guests and associates.

Minimum Requirements

• High School or GED required.
• A minimum of five (5) years of progressive customer service experience within real estate, travel or hospitality industries required.

Preferred Skills, Capabilities and Experiences

• Advanced study preferred.
• Prior experience interacting and servicing with executive and/or VIPs is highly preferred.
• Previous experience planning meetings and events preferred.
• Prior experience reviewing customer satisfaction and survey data is preferred.
• Knowledge of Microsoft Office Suite and other tools.
• Strong problem solving and communication skills preferred.
• Hospitality experience preferred.
• Demonstrated ability to lead through service, collaboration, and empowerment - putting the needs of the team/associates first while building trust, accountability, and an inclusive environment.

Job Level: Non-Management

Non-Exempt

Workshift: Monday-Friday; 7a-4p with some flexibility needed

Job Family: FAC > Facility Operations

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health.

We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration

Please visit the Contract Worker Community Page.

Elevance Health is an Equal Opportunity Employer/Disability/Veterans.