Workplace Experience Coordinator

Appian; McLean (VA); On-site; USD 80,000 - 110,000; Full time

Job summary

Appian seeks a proactive Workplace Operations professional to manage daily operations at the McLean HQ. You’ll serve as the primary contact for staff and visitors, handling executive calendar tasks, travel bookings, and expense reporting with a design‑minded approach to events.

duties include maintaining internal communications, coordinating with vendors, and driving onboarding experiences for employees in a fast‑paced environment.

Qualifications

• Education: Minimum of a Bachelor’s Degree in Hospitality Management, Business Administration, Communications, or a related field.
• Experience: Workplace operations, executive assistance, hospitality management, or a high-touch corporate role.
• Operational Mastery: Proven mastery of office operations management and vendor management.
• Core Competencies: Ability to work independently, manage ambiguity, and communicate across levels.
• Productivity Suites: Proficiency with Microsoft Office and Google Workspace.

Responsibilities

• Execute daily office operations and maintain a welcoming environment at the McLean headquarters as primary contact for staff and visitors.
• Manage high‑level administrative support including complex calendar scheduling, travel bookings, and department expenses.
• Design and coordinate internal corporate events using a design‑thinking approach for site selection and vendor sourcing.
• Update internal department homepages, newsletters, guides, and FAQs to boost protocol adoption.
• Coordinate with external facility vendors and manage logistics, mail distribution, and office supplies.

Skills

Cross-functional event coordination

Office operations management

Vendor management

Microsoft Office

Google Workspace

Education

Bachelor’s Degree in Hospitality Management, Business Administration, Communications

Tools

Salesforce

ServiceNow

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. The Appian Workplace Operations team acts as the vital physical and cultural backbone of our organization, creating collaborative and high-functioning corporate environments. As Appian expands its market leadership in Enterprise-Grade Orchestration, our team ensures that headquarters operations, employee hospitality, and internal communications scale seamlessly to optimize enterprise productivity. Appian was built on a culture of vibrant, in-person collaboration, which we believe is a foundational driver of our mission to be the best. This role offers an incredible, multi-faceted opportunity to serve as the critical "glue" at our McLean HQ, bridging the gap between facility operations, high-level administrative support, and corporate experience design. Instead of managing static, siloed office checklists, you will have the autonomy to execute impactful workplace events, optimize internal communication channels, and interact directly with executive leadership, clients, and partners. This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

WHAT YOU'LL DO

Execute daily office operations and maintain a flawless, welcoming environment at our McLean headquarters as the primary point of contact for staff and visitors. Manage high-level administrative support and executive assistance tasks, including complex calendar scheduling, corporate travel bookings, and department expense reporting. Design and coordinate internal corporate events, utilizing a design-thinking approach to handle site selection, vendor sourcing, and food and beverage (F&B) logistics. Maintain and update internal department homepages and digital communication artifacts, including newsletters, guides, and FAQs to boost internal protocol adoption. Coordinate with external facility vendors and manage all incoming/outgoing logistics, mail distribution, and office supply tracking. Partner with inter-departmental teams on strategic administrative projects that directly impact broader corporate efficiency and employee onboarding experiences.

REQUIRED QUALIFICATIONS

• Education: Minimum of a Bachelor’s Degree in Hospitality Management, Business Administration, Communications, or a related professional field.
• Experience: Workplace operations, executive assistance, hospitality management, or a high-touch corporate administrative role.
• Operational Mastery: Proven mastery of office operations management, cross-functional event coordination, and professional vendor management.
• Core Competencies: Demonstrated capability to operate independently, handle workplace ambiguity, and communicate precisely with individuals at all levels of an organization.
• Productivity Suites: Advanced technical proficiency with corporate productivity software, specifically Microsoft Office and Google Workspace.

PREFERRED QUALIFICATIONS

• Prior experience utilizing specialized event management software or corporate travel management platforms.
• Demonstrated understanding of design-thinking frameworks applied to workplace experience or corporate hospitality workflows.
• We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.

Tools and Resources

Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.

Growth Opportunities

Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.

Community

We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits Appian offers

Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com. [Nasdaq: APPN] Follow Appian: LinkedIn, Youtube, Instagram, Facebook

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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