Working Superintendent

Columbia University; New York, Northern (NY, KY); Hybrid; USD 70,000 - 86,000; Full time

Job summary

Columbia University is seeking a Building Superintendent to oversee maintenance and operations for a residential portfolio. The role requires monitoring asset value, resident satisfaction, and coordinating with Porters and Handypersons to deliver high-quality service.

Responsibilities include equipment maintenance, safety compliance, records management, and exceptional customer service. The role requires residing in university housing and being on-call for emergencies, with a 8:00am–5:00pm

Qualifications

• High School Diploma or equivalent; 3+ years in handyman/porter roles.
• Computer proficiency is required; able to use office software.
• Willingness to obtain Standpipe, Sprinkler, Boiler, and Fuel Oil certificates.

Responsibilities

• Maintain all operational equipment; perform routine inspections and maintenance.
• Repair and maintain equipment, common areas, and apartments; service roofs and fire escapes.
• Proficiency with office software and building management technology is essential.
• Keep records of tenant inquiries and generate reports for the Regional Manager.
• Perform thorough cleaning, heavy lifting, and move residential appliances; assist residents.
• Oversee outstanding work orders and on-site projects; ensure timely completion and compliance with regulations.
• Communicate with building staff to assess training needs and status updates with the Regional Manager.
• Ensure adherence to all policies, safety guidelines, and regulatory requirements.
• Provide exceptional customer service to residents and prospects; address requests promptly.
• The Building Superintendent is required to live in University housing and be available for emergencies and on-call duties.

Skills

Computer proficiency

Customer service

Heavy lifting

Communication with staff

Education

High School Diploma or equivalent

Standpipe Certificate

Sprinkler Certificate

Boiler License No.6

Fuel Oil Certificate of Fitness No.6

Tools

Office suite software

Industry-specific technology

Job description

• Job Type: Support Staff - Union


• Bargaining Unit: Local 32 BJ


• Regular/Temporary: Regular


• End Date if Temporary:


• Hours Per Week: 40


• Standard Work Schedule: Monday - Friday, 8:00am - 5:00pm


• Building:


• Salary Range: $78,000 - $78,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

The Superintendent is expected to monitor any issues that affect asset value and resident satisfaction in any assigned portfolio property.

The Superintendent anticipates the needs of the resides, working with the Porters and Handypersons on site to ensure the delivery of services at a level that will meet residents' utmost satisfaction.

Responsibilities

• The Superintendent is tasked with maintaining all operational equipment on the premises. This includes routine inspections of facilities and machinery to asses service needs and perform necessary maintenance.


• Responsibilities include repairing and maintaining equipment, common areas, and apartments as needed, as well as roof, fire escapes, and other areas critical to efficient property management.


• Proficiency with office suite software and industry-specific technology is crucial for managing building maintenance and client services


• Responsible for keeping records of tenant inquiries and other aspects of residential operations, which many be used to generate reports as directed by the Regional Manager.


• Duties encompass thorough cleaning of apartments, heavy lifting, moving residential appliances, and snow removal.


• Oversee outstanding work orders, on-site projects, and other tasks to ensure timely completion. Additionally, they will ensure all legal requirements are met and proper documentation is maintained.


• Regular communication with building staff is essential to understand their skills and training needs and to keep the Regional Manager updated on their status.


• Ensuring adherence to all policies and procedures, including safety guidelines and regulations, is a key responsibility.


• Providing exceptional customer service to prospects and residents is a standard at Columbia Residential. The Superintendent will ensure all resident requests are addressed promptly and professionally.


• Unexpected maintenance needs will be managed efficiently, with timely and profession al communication with residents.


• Forster positive relationships with Columbia Residential residents, staff, and vendors.


• The Building Superintendent is required to live in University housing and must be available at all times for emergency and on-call duties.

Minimum Qualifications

• High School Diploma or equivalent required, plus a minimum of 3 years related experience, which should include experience as a Handyperson and/or Porter.


• Computer proficiency is necessary.


• Ability to attain required certificates or licenses including Standpipe Certificate and Sprinkler Certificate, No. 6 Boiler License, and No. 6 Fuel Oil Certificate of Fitness


• Essential duties of the job include heavy lifting and a possibility of outdoor work in any type of weather.


• Must be well-versed in the proper operation and maintenance of absorption air conditioning, chiller units and their auxiliaries.


• The candidate should also have a working knowledge of oil fired low pressure boilers and their auxiliaries; fire safety systems; and be able to ensure that they are in good working order at all times.

Preferred Qualifications

• Supervisory experience is preferred.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.