WORKFORCE SUPERVISOR

Arizona State Government; Phoenix (AZ); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Affordable medical, dental, life, and短

ASRS retirement

10 paid holidays

Paid vacation and sick time

Parental Leave

Tuition Reimbursement

Wellness plans

Rideshare and Public Transit Subsidy

Job summary

Arizona Department of Economic Security, Division of Employment and Rehabilitation Services, is seeking a Workforce Supervisor to lead daily operations, coordinate staff, and ensure program goals are met. Remote work within Arizona may be available based on performance and business needs.

The role requires leadership, recruitment, training, and performance management across a remote or in-office team, with travel for state business as needed.

Qualifications

• High School Diploma or equivalent.
• 0

Responsibilities

• Plan and coordinate daily work assignments to ensure efficient operation.

Skills

Leadership

Customer service

Communication

Public speaking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Suite

Data systems

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

WORKFORCE SUPERVISOR

Job Location

Division of Employment and Rehabilitations Services (DERS)
Workforce Development Administration (WDA)
1789 West Jefferson Street, Phoenix, Arizona 85007
This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Posting Details

Salary: $24.0200/ hourly ($49,961.60 annually)

Grade: 21

Closing Date: Open until sufficient resumes are received

Job Summary

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence. This position is responsible for providing leadership, coordination, and supervision of the daily activities of an operations team; setting priorities for the team to ensure task completion and coordinating work activities with other supervisors. Decisions and problem‑solving are guided by policies, procedures and business plans. Depending on assignment, leadership, coordination, and supervision is provided in an office environment or virtual environment for local or geographically dispersed teams. This position will be required to utilize a business methodology that drives continuous improvement. Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current, valid class‑appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2‑10‑207.11). The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties

Essential Duties and Responsibilities include but are not limited to:

• Plan and coordinate daily work assignments according to a system of management principles; provide direction and instructions to staff to ensure efficient operation of the programs in area of responsibility.
• Perform recruitment, on‑boarding, training, and performance management functions to maintain an effective & efficient work environment.
• Attend and conduct meetings for the dissemination of information and program compliance.
• Design and implement procedures to ensure office operations and services are effective and efficient to meet program goals. Confer with management to resolve issues.
• Collect, compile, analyze, and submit data and correspondence timely to all Division/Administration requests.
• Interpret rules, regulations, and policies, along with Equal Employment Opportunity (EEO) and affirmative action mandates governing Department of Labor (DOL)/DES programs.

Knowledge, Skills & Abilities (KSAs)

Knowledge in:

• Labor market information and in‑demand industries and occupations.
• Interviewing techniques, transferable skills, assessment tools, and strategies.
• Special needs of minority groups and disadvantaged persons.

Skill in:

• Leadership and developing the confidence, competence and potential of individual staff and teams.
• Customer service, teamwork, collaboration, and interpersonal communication, including de‑escalation and conflict resolution.
• Written and verbal communication, including public speaking and presentation.
• Proficiency with Microsoft Office, Google, and data systems.

Ability to:

• Learn & apply applicable Federal and State laws, rules, regulations, policies and procedures.
• Lead professional staff in the delivery of employment and employer services.
• Develop a positive, productive, motivated team‑oriented work culture.
• Use Labor Market Information, in‑demand industry, occupation, and transferable skills data to assess, advise, refer, prepare and match job seekers, address barriers to employment, engage education and training resources to prepare job seekers, track job seeker progress and completion of education and training, match and refer the job seeker to employment opportunities.
• Travel to locations within assigned area and to statewide meetings, which may include navigation in rural or otherwise difficult to locate areas.
• Promote ARIZONA@WORK verbally and in writing to diverse audiences.

Selective Preference(s)

• High School Diploma or equivalent.
• Two (2) years of supervisory experience or four (4) years of experience in public contact or customer service work experience, employment counseling, or recruitment.

Pre-Employment Requirements

• Successfully pass background and reference checks; employment is contingent upon completion of the above‑mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).

Benefits

• Affordable medical, dental, life, and short‑term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long‑term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full‑time or part‑time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long‑Term Disability (LTD) program after a 27‑week waiting period. The ASRS defined benefit plan provides for life‑long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax‑deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us

For questions about this career opportunity, please contact Theresa Sumner at [phone] or email [e-mail].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [phone] or emailing [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation.