Workforce Quality and Performance Administrator (925586)

Equus Workforce Solutions; Fayetteville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Equus Workforce Solutions in North Carolina seeks a Quality & Performance Administrator to ensure the integrity, compliance, and performance of WIOA Adult and Dislocated Worker programs through rigorous file review and QA processes.

You will guide staff with data-driven insights, develop continuous improvement, and prepare performance reports for leadership and funders, using Excel Pivot Tables, Power BI, and SCWOS.

Qualifications

• Bachelor’s degree or combination of education and relevant experience.
• 2+ years WIOA program experience or 2+ years in quality assurance/compliance.
• Strong knowledge of WIOA regulations, documentation standards, and performance metrics.
• Ability to lead monitoring processes and translate data into actionable insights.

Responsibilities

• Conduct regular monitoring of WIOA case files to ensure eligibility documents are present, valid, signed, and redacted.
• Ensure IEPs are participant-centered and aligned with career pathways.
• Document measurable skills gains, credentials, and outcomes in case management systems.
• Track contract performance goals and federal performance indicators to meet targets.
• Develop and implement a continuous quality improvement process with audits and corrective action planning.
• Utilize data tools to support predictive analysis and forecasting (Excel Pivot Tables, Power BI, SCWOS).
• Prepare and present performance and quality reports to leadership and funders.
• Coach and hold staff accountable, ensuring corrective actions are implemented and sustained.
• Lead internal file reviews prior to monitoring visits and support responses to findings.
• Support staff development and training related to QA, metrics, and compliance.
• Serve as SME on WIOA regulations and local policies governing eligibility and documentation.

Skills

Data analysis

Communication skills

Self-directed leadership

Problem solving

Attention to detail

Education

Bachelor’s degree in Business, Public Administration, Workforce Development, or related field

Tools

Excel

Power BI

SCWOS (SC Works Online Services)

Job description

Company Description

The Quality & Performance Administrator plays a critical leadership role in ensuring the integrity, compliance, and performance of WIOA Adult and Dislocated Worker programs. This position is responsible for the ongoing review and quality assurance of case files, documentation, and service plans to ensure federal, state, and contract requirements are met. The Administrator oversees performance metrics, anticipates trends through predictive analysis, and guides staff in real-time course corrections to drive successful outcomes for both participants and the organization.

Company Description

The Quality & Performance Administrator plays a critical leadership role in ensuring the integrity, compliance, and performance of WIOA Adult and Dislocated Worker programs. This position is responsible for the ongoing review and quality assurance of case files, documentation, and service plans to ensure federal, state, and contract requirements are met. The Administrator oversees performance metrics, anticipates trends through predictive analysis, and guides staff in real-time course corrections to drive successful outcomes for both participants and the organization.

Job Description

Essential Duties and Responsibilities:

• Conduct regular and systematic monitoring of WIOA case files to ensure:
• All eligibility documents are present, valid, signed, and appropriately redacted.
• Individual Employment Plans (IEPs) are participant-centered, detailed, and reflect both short- and long-term goals aligned with career pathways.
• Measurable skills gains, credentials, and outcomes are properly documented in case management systems.
• Track contract performance goals and federal performance indicators (e.g., employment rate, median earnings, credential attainment, local area benchmarks) to ensure targets are met or exceeded.
• Develop and implement a continuous quality improvement process, including file audits, staff feedback, and corrective action planning.
• Utilize data-driven tools to support predictive analysis and performance forecasting, such as:
• Excel Pivot Tables & Dashboards, Power BI
• State Reports / SC Works Online Services (SCWOS)
• FutureWorks / Geographic Solutions Reports
• Customized performance trackers
• Prepare and present performance and quality reports to leadership and funders
• Partner with frontline managers and staff to provide coaching and accountability, ensuring corrective actions are implemented and sustained.
• Lead internal file reviews prior to state and federal monitoring visits; ensure readiness and responsiveness to findings.
• Support the design and delivery of staff development and training related to quality assurance, performance metrics, and compliance expectations.
• Serve as a subject matter expert on WIOA regulations, TEGLs, and local policies governing eligibility, service delivery, and documentation.
  

Qualifications

• Bachelor’s degree in Business, Public Administration, Workforce Development, or related field. Candidates with a combination of lesser education and relevant experience are welcome to apply.
• Minimum 2 years of WIOA program experience and/or 2 years in a quality assurance, compliance, or performance-focused role.
• Strong knowledge of WIOA regulations, documentation standards, and performance metrics.
• Demonstrated ability to lead monitoring processes and translate data into actionable insights.
• High level of self-direction with a proven ability to hold teams accountable.
• Proficiency in case management systems and Microsoft Office Suite; experience with data tools like SC Works Online Services (SCWOS) or similar platform highly preferred.
• Excellent communication skills—both written and verbal.
• Strong analytical thinking, attention to detail, and commitment to continuous improvement.
• Valid driver's license in good standing and valid automobile insurance.
  

Core Competencies

• Compliance & Regulatory Knowledge
• Data Analysis & Predictive Forecasting
• Performance Management
• Quality Assurance & Documentation Review
• Coaching & Accountability
• Self-Directed Leadership
• Critical Thinking & Problem Solving
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.