Workforce Housing Program Manager

The Worker; Phoenix (AZ); On-site; USD 75,000 - 95,000; Full time

Job summary

The Worker in Phoenix, AZ seeks a Workforce Housing Program Manager to lead the Workforce Housing program, oversee performance, staff development, and community partnerships. This role drives compliance, data integrity, and staff coaching to ensure high-quality services.

You will work across sites, mentor Housing Experts, and coordinate with partners to expand housing options and opportunities for clients. Evening or weekend engagements may occur as needed to support events and fundraising.

Qualifications

• Supervisory experience managing frontline staff or case managers.
• Strong understanding of workforce development and housing instability.
• Proficiency with Salesforce, HMIS, and data-driven program management.
• Excellent communication and leadership skills.
• Willingness to travel between The Worker sites.
• Evening or weekend hours may be required.
• Must obtain Level One Fingerprint Clearance or be in GCE process.

Responsibilities

• Implement program priorities aligned with The Worker's mission.
• Develop and maintain standard operating procedures and ensure compliance.
• Monitor program performance and ensure outcomes are met.
• Provide supervision, coaching, and performance reviews.
• Foster accountability and staff development.
• Represent The Worker at partner meetings and community events.
• Manage data systems and reporting accuracy.
• Support grant reporting and site coordination.

Skills

Supervisory experience

Workforce development knowledge

Communication and leadership

Problem-solving skills

Travel between sites

Evening/weekend availability

Fingerprint clearance process

Education

Bachelor's degree in Social Work or related field

3–5 years program management experience

Tools

Salesforce

Tableau

HMIS

Job description

Position Overview

The Workforce Housing Program Manager leads The Worker's Workforce Housing program, ensuring the program operates efficiently, effectively, and in alignment with the organization's mission. This role oversees program performance, staff development, and community partnerships while fostering a culture of accountability, empowerment, and continuous improvement. The Workforce Housing Program Manager acts as a key point of contact for stakeholders, supports strategic initiatives, and ensures the program delivers measurable outcomes that advance client success.

Functions Of Position

Program Implementation and Compliance

• Implement program priorities, goals, and objectives in alignment with The Worker's mission.
• Develops and maintains standard operating procedures and ensures compliance with program requirements.
• Monitor program performance to ensure outcomes are achieved or exceeded.
• Oversee training and adherence to data collection and reporting standards.
• Support team with grant reporting to ensure accuracy and timely submission.
• Serves as an extension to Housing Experts and mentor to our participants.

Staff Supervision and Development

• Provide ongoing supervision, coaching, and support to Housing Experts through regular meetings, goal setting, and performance reviews, ensuring quality and consistency of services provided.
• Guide Housing Experts in achieving monthly and annual program goals.
• Approve new program hires and oversee onboarding and training to ensure consistency with The Worker's culture and expectations.
• Foster a culture of accountability, empowerment, and innovation by encouraging staff ownership and problem solving.
• Mentor team members to build leadership skills and strengthen decision making.
• Provide consistent feedback, recognition, and professional development opportunities to support staff growth and retention.

Partnerships and Community Engagement

• Alongside Chief Operating Officer (COO), serves as the primary point of contact for property managers and/or landlord concerns.
• Perform community and landlord outreach efforts to increase the Workforce Villages' program participation and provide additional housing options for The Worker's clients post-graduation.
• Support the COO in cultivating and maintaining employer partnerships to expand job placement opportunities and achieve Preferred Business Partner (PBP) goals.
• Represent The Worker at partner meetings, community events, and other external engagements.

Data, Evaluation, and Process Improvement

• Analyze program data to identify trends, inform decision-making, and address client and organizational needs.
• Manage Salesforce, Tableau, HMIS, and other systems to improve efficiency and reporting accuracy.
• Conduct monthly file audits and ensure 90-day program compliance, which includes ensuring minimum entry requirements and savings targets are being met, program rules are adhered to, and all required life skills classes are attended.
• Continuously review and refine processes, policies, and procedures to improve productivity and client experience; responsible for maintaining Housing Expert training manual current.
• Ensure success rates and retention performance targets are met or exceeded while consistently evaluating program data for new opportunities or gaps.
• Oversee program resource management, including procurement and distribution, to ensure responsible operations.

Required Skills, Attributes, And Knowledge

• Proven supervisory experience managing frontline staff or case managers moving program participants to successful outcomes.
• Strong understanding of workforce development, housing instability, and barriers faced by vulnerable populations.
• Proficiency with Salesforce, HMIS, and data-driven program management.
• Excellent communication, leadership, and problem-solving skills.
• Travel between The Worker sites is required for meetings, trainings, or coverage purposes.
• Evening or weekend hours are required on an as-needed basis for purposes of participation in fundraising events or other business-related activities.
• Must be able to obtain and maintain a Level One Fingerprint Clearance Card or be in the Good Cause Exception (GCE) process prior to hire.

Education And Experience

• Bachelor's degree in Social Work, Human Services, Non-Profit Management, or related field preferred but not required.
• 3 – 5 years of program management experience in workforce development, housing services, or human services.
• Residential or multi-family property program experience preferred.