Workforce Forecasting & Planning Specialist

Canon Information Technology Services; Chesapeake (VA); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid holidays

Paid vacation and sick leave

401(k) with company match

Tuition reimbursement

Employee discounts through Canon Store

Professional development opportunities

Job summary

Canon Information Technology Services is seeking a Workforce Planning and Forecasting Coordinator to support our Contact Center operations. This role focuses on workforce planning, forecasting, and data analysis to ensure adequate staffing and service levels.

The ideal candidate demonstrates proactive organization, reliability, and the ability to manage competing priorities in a fast-paced environment. This Level IV position offers the opportunity to apply analytical judgment, collaborate with

Qualifications

• Associate degree or two years of relevant experience.
• Strong problem-solving, critical-thinking, and analytical skills.
• Excellent mathematical aptitude and attention to detail.
• Effective written and verbal communication skills, with the ability to tailor messages to different audiences.
• Proficiency working with spreadsheets, including formulas and databases.
• Proficiency with workforce management and forecasting applications.
• Proficiency in Google Workspace, including Gmail, Google Chat, and Google Meet.

Responsibilities

• Develop weekly forecasts for contact volumes, handle times, and off-phone activities to support effective workforce planning.
• Forecast contact volumes and staffing requirements using historical data, emerging trends, and business needs.
• Analyze business trends, forecast variances and performance data to identify opportunities, risks, and impacts.
• Prepare and deliver reporting on business trends and workforce impacts for long‑term planning.
• Communicate short-term staffing requirements, forecast updates, and anticipated workforce needs to the lines of business.
• Create, maintain, and evaluate staffing schedules to ensure optimal coverage and meet service-level targets.

Skills

Problem solving

Critical thinking

Analytical skills

Mathematical aptitude

Communication skills

Spreadsheet proficiency

Forecasting software

Google Workspace

Education

Associate degree or two years of relevant experience

Tools

Google Workspace

Job description

Canon Information Technology Services is seeking a Workforce Planning and Forecasting Coordinator to support our Contact Center operations. This role focuses on workforce planning, forecasting, and data analysis to ensure adequate staffing and service levels.

The ideal candidate demonstrates proactive organization, reliability, and the ability to manage competing priorities in a fast-paced environment. This Level IV position offers the opportunity to apply analytical judgment, collaborate with