Workflow Services Group Manager

Citigroup Inc.; O’Fallon (MO); On-site; USD 134,960 - 202,440; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off

Job summary

Citigroup Inc. is seeking an experienced professional in O’Fallon, Missouri. This role involves managing a team, leading strategic marketing initiatives, and developing marketing plans that enhance client experience. With over 10 years in financial services, ideal candidates will demonstrate strong management and negotiation skills.

The position offers a salary range of $134,960 to $202,440 per year along with a comprehensive benefits package including medical, dental, 401(k), and wellness programs. Candidates should ideally possess a Bachelor's degree in Business Administration or a related field.

Qualifications

• 10+ years of relevant experience, preferably in financial services.
• Experience managing a team is required.
• Ability to develop strategies and inspire diverse individuals.

Responsibilities

• Manage a team to accomplish goals and conduct personnel duties.
• Lead marketing and product launch strategies.
• Develop and execute marketing plans to enhance performance.

Skills

People management

Negotiation skills

Communication

Strategic development

Industry knowledge

Education

Bachelor’s degree in Business Administration or related field

Master’s degree preferred

Tools

Global 360

KANA

Pega

Retail Servicing Manager (RSM)

Cards Servicing Manager (CSM)

Job description

Responsibilities:

• Manage a team of professionals to accomplish established goals and conduct personnel duties for team (performance evaluations, hiring, disciplinary actions).
• Lead strategic program roadmap, program/product launch, and marketing programs to gain maximum benefit from each product/program.
• Construct and ensure successful execution of a marketing plan spanning product, brand, acquisition, customer, and retention, and improving performance, brand preference, and client engagement.
• Develop plans and execute functional strategies for a country, group of countries, region, or business requiring coordination and integration across units and provide input into strategic decisions affecting the job family or function within region or business.
• Manage day‑to‑day product marketing for core products such as product delivery, client experience, and client communication strategies and help the team prioritize, negotiate, and remove obstacles to achieve business results.
• Participate in development of client‑valued propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as a partner to Citi clients.
• Direct and oversee program life‑cycle including market demands, technology trends, and the competitive field and develop and communicate a business plan to approach the marketplace.
• Define and launch new products, features, and capabilities, including defining the product/feature and go‑to‑market strategy, and participate in technology development and market launch activities.
• Manage external partners and/or vendor relationships, engage in negotiations, manage ongoing relationships, and prepare agreements.
• Create and deploy profitable marketing strategies, lead conceptualization and implementation of key growth initiatives, and maintain current market intelligence on the overall industry verticals and competitors.
• Assist in building new relationships in supported verticals using available tools such as industry publications, direct mail, internet presence, trade shows, calls, and strategic alliances.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency and effectively supervising the activity of others.

Qualifications:

• 10+ years of relevant experience; experience in the financial services industry is preferred.
• People management experience is required.
• Highly preferred application knowledge in Global 360, KANA, Retail Servicing Manager (RSM), Cards Servicing Manager (CSM), Pega.
• Degree in Business Administration, Finance, Marketing, specialized analytics, or related discipline.
• Experience with banking and investment products.
• Working knowledge of the different systems, theories, and practices relevant to a function and practical experience of multiple business cycles.
• In‑depth knowledge of industry and competitor products/services.
• Working knowledge of industry practices and standards.
• Working knowledge of strategic direction of the function within the business and solid conceptual/practical grounding in function and/or area of expertise.
• Ability to develop strategy, gather resources, and inspire a diverse set of individuals.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated negotiation skills.

Education:

• Bachelor’s degree/University degree or equivalent experience.
• Master’s degree preferred.

Salary and Benefits:

Primary location: Indianapolis, Missouri, United States.

Full‑time salary range: $134,960.00 – $202,440.00 per year.

In addition to salary, Citi may offer discretionary and formulaic incentive and retention awards. Benefits include medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off (vacation, sick leave, paid holidays). For additional benefit information, visit citibenefits.com.

Equal Opportunity Employment:

Citi is an equal‑opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.