Workflow Orchestration and Automation - Product, Senior Associate

Testing Site - JPMC; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Chase in Columbus, OH, is seeking a Senior Product Associate to join the Marketing Automation Platforms team. You will help shape product development and optimization through user research, metrics analysis, and cross-functional collaboration.

You will draft requirements, epics, and user stories, support discovery for new lines of business, and partner with stakeholders to translate insights into tangible product features that drive value for customers and the business.

Qualifications

• 3+ years in product management or a related field.
• Familiarity with product lifecycle and discovery.
• Ability to conduct user research and analyze data to inform decisions.
• Experience writing clear requirements, epics and user stories.
• Strong communication with stakeholders across levels.

Responsibilities

• Partner with Product Manager to identify opportunities based on user research and market needs.
• Plan upstream/downstream implications of new features on user experience.
• Support collection of user research, journey maps, and market analysis for roadmap.
• Analyze product metrics across development life cycle.
• Draft requirements, epics and user stories to guide development.
• Drive discovery for new lines of business and capture key requirements.
• Challenge existing processes to find efficiencies and growth opportunities.
• Improve communication between development and business leads.
• Be a knowledge hub with curiosity about marketing operations.

Skills

Product management

User research

Agile methodologies

Stakeholder communication

Data analytics

Requirement writing

Tools

JIRA

Visio

Camunda BPMN

Pega

Adobe Workfront

Atlassian suite

Job description

Workflow Orchestration and Automation - Product, Senior Associate

Columbus, OH, United States and 1 more

Job Information

• Job Identification 210699013
• Job Category Product Management
• Business Unit Consumer & Community Banking
• Posting Date 04/07/2026, 11:27 PM
• Locations 1111 Polaris Pkwy, Columbus, OH, 43240, US
• Job Schedule Full time

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate withinthe Marketing Automation Platforms team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Drives discovery for new lines of business, capturing key requirements and writing user stories for the development teams
• Challenges current methods and procedures to identify inefficiencies and opportunities for growth
• Enhances communication between development and business leads so that "asks" and "solutions" are clearly understood by both sides
• Is a center for knowledge having a deep curiosity about marketing operations and able to communicate what has been learned to other team members

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Partner with enterprise level applications from Proof of Concept to maintenance of mature environments
• Excellent communication skills, comfortable talking with stakeholders at all levels while document requirements in agile story form
• Developed Business Process Maps in Visio or similar tools and comfortable presenting the process
• Experienced in Agile environments, including JIRA, supporting key developments with scrum teams, and presenting outcomes to business partners.

Preferred qualifications, capabilities, and skills

• Skilled in Camunda BPMN, Pega, Adobe Workfront, and Atlassian suite
• Customer-focused, effective with engineers, and translates needs to requirements
• Experienced in managing technical platform and data products

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry‑leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.