Workers' Compensation Training Specialist

Amerisure Insurance Company; Lisle (IL); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Amerisure Insurance Company in Illinois is seeking a Workers’ Compensation Training Specialist to design, deliver, and refine onboarding and claim-management training for workers’ compensation professionals. The role focuses on developing the Adjuster Development Program, using audit results and stakeholder feedback to drive improvements.

The position offers a hybrid onsite work arrangement, requires 5 years of WC claim handling experience, and strong facilitation and communication skills to

Qualifications

• Degree or equivalent combination of education and experience.
• Minimum 5 years of workers' compensation claim handling experience, including litigated and complex claims; training or coaching preferred.
• Strong knowledge of workers' compensation practices, laws, reserving and claim strategies.
• Excellent facilitation and written communication; ability to work with leaders at all levels.
• Proficient with Microsoft Office and related tools.

Responsibilities

• Design, implement, and maintain onboarding for workers' comp claims.
• Develop curriculum, guides, and reference materials for training.
• Lead continuous learning for claim professionals across jurisdictions.
• Review audit results to identify knowledge gaps and action plans.
• Set objectives and measure knowledge transfer and business impact.
• Collaborate with claims leadership to ensure content meets business needs.
• Coach participants in the Adjuster Development Program.

Skills

Facilitation

Presentation skills

Coaching

Interpersonal skills

Written communication

Multitasking / organizing priorities

Travel up to 25%

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Workers’ Compensation Training Specialist that can do a2-day hybrid approach onsite in one of our offices. The ideal candidate will also possess the following skill set.

Summary Statement

The Workers Compensation Training Specialist will develop, deliver, and continuously improve workers' compensation training programs that build technical knowledge, support consistent claim handling, and strengthen performance. This role will own the workers' compensation onboarding curriculum and will develop materials for the Adjuster Development Program. This role will use audit results, performance data, and stakeholder feedback to identify learning needs, create targeted action plans, and measure training effectiveness.

Essential Tasks / Major Duties

• Design, implement, and maintain a comprehensive workers' compensation onboarding program that prepares claim professionals to independently manage claims in accordance with claims guidelines, jurisdictional requirements, and industry best practices.
• Create, update, and maintain the workers' compensation curriculum, job aids, facilitator guides, and reference materials for the Adjuster Development Program and other claims training initiatives.
• Develop and manage a continuous learning program for workers' compensation claim professionals, including technical claim handling, jurisdictional requirements, reserving, litigation management, medical management, negotiation, communication, service, and other development needs.
• Review and analyze audit results and performance trends to identify knowledge or skill gaps and develop action plans to improve results.
• Establish objectives and success measures for workers’ compensation training programs; evaluate knowledge transfer, and business impact and revise programs as needed.
• Collaborate with claims leadership and other internal stakeholders to ensure training content addresses operational needs, reinforces claim-handling practices, and remains aligned with business priorities.
• Coach and support participants in the Adjuster Development Program, communicate progress and development needs to leaders, and recommend additional learning or reinforcement when needed.
• Lead or contribute to claims department projects and initiatives that require training, communication, or performance support.

Knowledge, Skills & Abilities

• Bachelor's degree or equivalent combination of education and experience.
• 5 years of workers' compensation claim handling experience, including experience managing litigated and complex claims across multiple jurisdictions; training or coaching experience strongly preferred.
• Strong technical knowledge of workers' compensation claim practices, applicable laws and regulations, reserving, medical management, litigation management, and claim resolution strategies.
• Strong facilitation, presentation, coaching, written communication, and interpersonal skills, with the ability to work effectively with employees and leaders at all levels of the organization.
• Proficiency with Microsoft Office Suite.
• Ability to organize multiple priorities, maintain accurate training documentation, and meet deadlines with limited supervision.
• Ability to travel up to 10-25% depending on geographic location.

Employer Value Proposition

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Equal Employment Opportunity

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.