Workers Compensation Support I (Seasonal)

OnTrac; Chantilly (VA); Remote; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and short‑/long‑term disability

401(k) with company match

Flexible vacation (as allowed)

Floating holidays

Job summary

OnTrac is hiring a Workers Compensation Support I in a remote capacity, with starting pay ranging from $19.23 to $24.03 per hour and a potential base to $28.84. The role supports claim processing, documentation, reporting, and coordination with carriers and TPAs while enabling flexible remote work in supported states.

The position emphasizes accuracy, communication, and adherence to laws and processes, with comprehensive benefits and a focus on risk reduction and program improvement.

Qualifications

• Basic knowledge of workers’ compensation and administrative support procedures.
• Basic proficiency in Microsoft Office or similar tools.
• Strong attention to detail and organizational skills.

Responsibilities

• Claims intake, processing & compliance: Support the recording, investigation, and reporting of workers’ compensation claims in compliance with applicable laws and regulations; coordinate claim intake, documentation, and submission to insurance carriers and TPAs in a timely manner.
• Claim records & documentation: Maintain accurate claim files and records, ensuring all required documents and case information are complete and current.
• Employee, manager & partner support: Serve as a primary point of contact for injured employees, managers, insurers, and external partners, providing guidance on claim processes, required documentation, and status updates.
• Case communication & return‑to‑work updates: Communicate case details and necessary information to involved parties, including notifications related to hearings, outcomes, return‑to‑work status, and work restrictions.
• Claims reporting, trends & program improvement: Conduct periodic case reviews, maintain and update claims databases, generate reports on trends and costs, and identify opportunities to improve program effectiveness and reduce risk.

Skills

Empathy

Problem-solving

Communication

Attention to detail

Tools

Microsoft Office

Job description

OnTrac is hiring a Workers Compensation Support I!

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to.

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location:

Remote - This position may be performed remotely in states where the company is authorized to employ individuals.

Compensation:

The expected starting base pay range for this position is $19.23 - $24.03, with full potential base pay range over a successful candidate’s tenure in the position of $19.23 - $28.84. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors.

Employment Logistics:

The Workers Compensation Associate provides administrative and operational support for the workers’ compensation program. This role assists with claim processing, documentation, reporting, and communication with employees, managers, insurers, and third‑party administrators (TPAs).

The position helps ensure workers’ compensation claims are recorded, investigated, submitted, and maintained accurately and in compliance with applicable laws, regulations, and established processes.

Unpacking the Benefits:

Employees are eligible for a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life and short‑and‑long‑term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure‑based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave*
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies.

The Must-Haves:

• Basic knowledge of workers’ compensation and administrative support procedures
• Basic proficiency in Microsoft Office or similar tools
• Strong attention to detail and organizational skills

Your Mission in Motion:

A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives.

• Claims intake, processing & compliance: Support the recording, investigation, and reporting of workers’ compensation claims in compliance with applicable laws and regulations; coordinate claim intake, documentation, and submission to insurance carriers and TPAs in a timely manner.
• Claim records & documentation: Maintain accurate claim files and records, ensuring all required documents and case information are complete and current.
• Employee, manager & partner support: Serve as a primary point of contact for injured employees, managers, insurers, and external partners, providing guidance on claim processes, required documentation, and status updates.
• Case communication & return‑to‑work updates: Communicate case details and necessary information to involved parties, including notifications related to hearings, outcomes, return‑to‑work status, and work restrictions.
• Claims reporting, trends & program improvement: Conduct periodic case reviews, maintain and update claims databases, generate reports on trends and costs, and identify opportunities to improve program effectiveness and reduce risk.

Paving your way to your success:

• You follow instructions and established processes to complete workers’ compensation support activities accurately.
• You communicate professionally and effectively, both verbally and in writing.
• You develop the necessary job skills and learn company policies and procedures to complete your responsibilities.
• You complete routine assignments consistently while maintaining attention to detail and organization.

Posting Timeline:

This job posting is anticipated to remain open for at least 15 days from the date of posting

Disclosures:

*Washington state employees are eligible for up to 56 hours of paid sick leave annually.

The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations.

Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay.

ADA Statement:

We are committed to providing equal employment opportunities to all qualified individuals. If you require reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact Human Resources.

OnTrac is proud to be an Equal Opportunity Employer

Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, 'OnTrac' or the 'Company') is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.