Workers' Compensation Claims Technician

Liberty Mutual Insurance; Glendale (CA); Híbrido; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Liberty Mutual Insurance in Glendale, CA is seeking a Workers' Compensation Claims Technician to gather facts, manage medical cases, and process routine claims. The role supports remote training and offers a hybrid work arrangement, with in-office visits as needed within 50 miles.

Responsibilities include investigation, case management, status assessments, documentation, and referral for subrogation when applicable.

Qualificações

• High school diploma or equivalent with 1–3 years of customer service experience or related insurance knowledge.
• Licensing may be required in some states.
• Analytical skills to understand policy coverage and explain decisions clearly.

Responsabilidades

• Investigate to gather facts from injured workers, employers, and providers for workers' compensation claims.
• Provide ongoing medical case management and contact injured workers, providers, and employers.
• Assess claim status and refer complex cases to appropriate teams; arrange IME/peer reviews as needed.
• Maintain accurate records, post updates, and generate standardized letters.
• Authorize medical payments and manage treatment authorizations.
• Identify subrogation potential and refer cases accordingly.

Conhecimentos

Customer service

Analytical skills

Written communication

Telephone skills

Typing

Formação académica

High school diploma

Ferramentas

Electronic Document Management (EDM)

Descrição da oferta de emprego

Description

Are you looking for an opportunity to join a claims team with a fast growing company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims opportunity available for a Workers Compensation Claims Technician. Claims Technicians obtain essential information in order to process routine workers' compensation claims with on-going medical management for medical pension claims. Provides injured workers and customers with accurate, timely information and quality service. Claims Technicians also identify potential problems and make claim referral decisions.

GRS North America Claims is excited to announce our go forward strategy to provide employees with the flexibility to include an option to work from home full-time. Candidates who are selected for this position will be trained remotely.

You will be required to go into the office twice a month if you reside within 50 miles of one a specified office. Please note this policy is subject to change.

Responsibilities

• Conduct investigation to secure essential facts from injured worker, employer and providers regarding workers' compensations through telephone or written reports. Verifies information from claimants, physicians, and medical providers to assess compensability and/or causal relation of medical treatment, and make evaluations for cases with claim specific on-going medical management.
• Provides on-going medical case management for assigned claims. Initiates calls to injured worker and medical provider if projected disability exceeds maximum triage model projection or to resolve medical treatment issues as needed. Maintains contact with injured worker, provider and employer to ensure understanding of protocols and claims processing and medical treatment.
• Continually assesses claim status to determine if problem cases or those exceeding protocols should be referred to Claims Service Team and/or would benefit from, MP RN review or other medical /claims resources. Arranges Independent Medical Exam and Peer Review as necessary.
• Maintains accurate records and handles administrative responsibilities associated with processing and payment of claims. Records and updates status notes; documents results of contacts, relevant medical reports, and duration information per file posting standards including making appropriate medical information viewable to customers in Electronic Document Management (EDM). Generates form letters following set guidelines (i.e., letters to physicians projecting disability, letters confirming medical treatment and disability and letters outlining expected outcome to employers).
• Authorizes payment of medical payments and/or medical treatment.
• Recognizes potential subrogation cases, prepares cases for subrogation and refers these cases to the Subrogation Units.

Qualifications

• High school diploma plus 1-3 years' of related customer service experience or applicable insurance knowledge.
• Licensing required in some states.
• Effective analytical skills required to learn and apply basic policy/contract coverage and recognize questionable coverage/contract situations (which necessitate supervisory involvement) along with effective interpersonal skills to explain the facts and logic used to arrive at decisions in a way that the customer understands.
• Effective written skills to compose clear, succinct descriptions when posting files and drafting correspondence.
• Good telephone and typing skills required.
• Ability to learn when to make proper use of medical management resources, know when to use them and follow through with medical management information received.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco