Workers' Compensation Claims Adjuster (Hybrid - Phoenix, AZ)

Cannon Cochran Management Services, Inc.; Phoenix (AZ); Hybrid; USD 65,000 - 75,000; Full time

Job summary

CCMSI in Phoenix, AZ is seeking an experienced Workers' Compensation Claim Consultant to manage municipal client claims in Arizona. This hands-on role covers investigation, evaluation, administration, and resolution of mid-to-high complexity WC claims, with a hybrid schedule requiring onsite training for two weeks and one in-office day per week thereafter.

The ideal candidate will have 5+ years WC claims experience, an active Arizona adjuster authorization, strong communication skills, and the

Qualifications

• Five+ years of Workers’ Compensation claims experience.
• Current Arizona Adjuster Authorization.
• Arizona claims handling experience.
• Strong written and verbal communication skills.
• Bilingual (Spanish) proficiency is highly valued but not required.

Responsibilities

• Investigate, evaluate and adjust claims in accordance with established claim handling standards and laws.
• Establish reserves and/or provide reserve recommendations within established reserve authority levels.
• Review, approve or oversee medical, legal, damage estimates and invoices; negotiate disputed bills for resolution.
• Authorize and make payments of claims per procedures and authority levels.
• Negotiate settlements in accordance with standards, client instructions and state laws.

Skills

WC claims experience

Arizona Adjuster Authorization

Arizona claims handling

Written & verbal communication

Bilingual Spanish (preferred)

Job description

Overview

Workers' Compensation Claim Consultant

Location: Phoenex, AZSchedule: Flexible schedule; hybrid work arrangement with one day per week in the office. The first two weeks of training are conducted onsite.

Salary Range: $65,000 - $75,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don't just process claims–we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

CCMSI is seeking an experiencedWorkers' Compensation Claim Consultant to manage Arizona workers' compensation claims for a dedicated municipal client. This is a hands’on claims adjusting role responsible for the investigation, evaluation, administration, and resolution of moderate to high‑complexity workers' compensation claims within Arizona jurisdiction. The ideal candidate brings extensive workers' compensation claims experience, strong organizational and time management skills, and the ability to independently manage competing priorities while delivering exceptional client service. This hybrid position requires onsite attendance during the first two weeks of training, followed by a schedule that includes one day per week in the office. This is a full life‑cycle WC adjuster position within a TPA environment, and only candidates with proven Workers’ Compensation claims experience will be considered.

Responsibilities

When we hire Workers’ Compensation Adjusters at CCMSI, we look for detail‑driven problem‑solvers who balance empathy with sound judgment, navigate complex regulations with confidence, and deliver fair, timely outcomes that support injured workers and strengthen client trust.

• Investigate, evaluate and adjust claims in accordance with established claim handling standards and laws.
• Establish reserves and/or provide reserve recommendations within established reserve authority levels.
• Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Assess and monitor subrogation claims for resolution.
• Review and maintain personal diary on claim system.
• Client satisfaction.
• Prepare reports detailing claim status, payments and reserves, as requested.
• Compute disability rates in accordance with state laws.
• Effective and timely coordination of communication with clients, claimants and appropriate parties throughout the claim adjustment process.
• Prepare newsletter articles, as requested.
• Provide notices of qualifying claims to excess/reinsurance carriers.
• Handle more complex and involved claims than lower level claim positions with minimum supervision.
• Conduct claim reviews and/or training sessions for designated clients, as requested.
• Attend and participate at hearings, mediations, and informal legal conferences, as appropriate.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications

Required Qualifications

• Five or more years of Workers’ Compensation claims experience.
• Current Arizona Adjuster Authorization (ICA AZ Adjuster Authorization).
• Arizona claims handling experience.
• Ability to effectively manage priorities and maintain strong organizational practices.
• Strong written and verbal communication skills.
• Ability to work in a hybrid environment, including onsite training and periodic in-office attendance.

Preferred Qualifications

• Experience handling municipal or public-sector accounts.
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position. ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don't just work together–we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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